Client Program Manager

Optimé International; Ontario; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading Canadian company is seeking a bilingual Client Program Manager to drive the delivery of training programs. The successful candidate will coordinate logistics, engage with clients, and maintain documentation for seamless program execution. This role is perfect for a skilled communicator with a knack for organization and project management.

Qualifications

• Fluently bilingual in English and French.
• 3–5 years of project coordination or client services experience.
• Advanced communication skills.

Responsibilities

• Manage logistics and coordinate stakeholders for training programs.
• Serve as the client liaison and support overall program experience.
• Track milestones and maintain project documentation.

Skills

Communication

Project Management

Client Engagement

Problem Solving

Tools

MS Office

Project Tools

CRM Systems

LMS Platforms

Job description

Direct message the job poster from Optimé International

www.optime.com

Optimé provides sales capability development solutions that drive the performance of companies in the B2B arena.Over the past 30+ years, Optimé has worked with forward-thinking companies like PepsiCo, AT&T, TD Bank, NAPA Auto Parts, Procter & Gamble and McKesson to help them build sustainable business growth, customer experience and employee engagement.

A proudly Canadian company headquartered in Toronto, Optimé serves the North American market through a primarily remote workforce.The company has successfully shifted to a hybrid training and development model, leveraging cutting-edge technology. Optimé leaders have co-authored a bestseller entitled Championship Selling: A Blueprint for Winning with Today’s Customer.

We're looking for a bilingual Client Program Manager to join our dynamic team. This role is ideal for someone who thrives on managing multiple projects, loves working directly with clients, and is a skilled communicator with a keen eye for detail and process.

Your Mission:

As Client Program Manager, you’ll be the operational engine behind the delivery of our client programs. You'll manage logistics, coordinate stakeholders, and ensure the smooth execution of Optimé’s training and development initiatives. You’ll also be a trusted point of contact for our clients—proactively engaging with them to anticipate needs, solve problems, and deliver exceptional service.

What You’ll Be Doing:

Program Coordination:

• Plan, coordinate, and manage the implementation and tracking of training programs with multiple clients simultaneously from initiation to completion.
• Ensure all program logistics (scheduling, materials, trainers, tech setup) are executed flawlessly.
• Launch and support the implementation of our technology platforms including microlearning, virtual workspace and AI-driven deliberate practice with clients.

Client Engagement:

• Serve as the go-to liaison between clients and Optimé’s team members.
• Proactively communicate with clients to confirm details, solve issues, and support the overall program experience.
• Prepare reports and after-action reviews, evaluating each training program’s implementation and participant feedback as well as championing our ‘After Action Review’ process to learn from the implementation of each program and institutionalize improvements to Optimé’s products and services.

Project Management:

• Track milestones, timelines, and deliverables to keep projects on track.
• Maintain project documentation and ensure timely status updates and follow-ups.

Administration & Reporting:

• Maintain CRM, participant records, and program reports.
• Support post-program activities, including feedback collection and summary reports.
• Prepare reports and after-action reviews, evaluating each training program’s implementation and participant feedback as well as championing our ‘After Action Review’ process to learn from the implementation of each program and institutionalize improvements to Optimé’s products and services
• Maintain and update our learning program repository.

What You Bring:

• Languages: Fluently bilingual in English and French (written and spoken).
• Experience: 3–5 years of project coordination, program management, or client services experience—preferably in professional services, learning & development, or consulting environments.
• Advanced Communication Skills: you are known as a skilled communicator who develops strong relationships and trust through your interactions with others.
• Client-Centric Mindset: You’re responsive, solution-oriented, and genuinely enjoy building relationships.
• Organizational Savvy: You can juggle multiple priorities, stay calm under pressure, and sweat the details.
• Tech-Friendly: Comfortable using MS Office, project tools (e.g., Trello, Asana, or Smartsheet), and virtual meeting platforms (Zoom, Teams).

Nice to Have:

• Experience working within a sales or customer service environment, or in a learning & development context.
• Familiarity with LMS platforms or Hubspot.
• A knack for improving processes and systems.

We’re a high-impact, people-first company passionate about helping sales professionals grow. You’ll work in a collaborative, fast-paced environment where your voice matters and your contributions are valued. Join us in shaping the future of sales enablement with leading companies across North America.

Diversity

Our approach to diversity is about embracing everyone. From building a culture where all employees can bring their best selves to work to deploying diversity initiatives that support everyone, we’re doing what it takes to build an inclusive work environment for all.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Professional Training and Coaching

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