Client Partner, Director - Mid Market Banking, Toronto

Slalom; Toronto; Hybrid; CAD 250,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation package

Cell phone allowance $100/mo

RRSP & employer matching

TFSA benefits

Thrive Well-Being Gift Card

Parental leave top-up

Medical & Dental benefits

Job summary

Slalom is seeking a Client Partner for Mid Market Banking at Director level to lead client strategy, revenue growth, and delivery excellence across Canadian accounts. The role focuses on guiding complex technology and business transformations in the financial sector, aligning multi-year plans with client objectives, and delivering measurable value.

You will collaborate with cross-functional teams, manage senior stakeholders, and drive strategic initiatives in a hybrid work environment across

Qualifications

• Senior leadership experience in GTM or client leadership within tech/consulting.
• Deep knowledge of Canadian financial services & regulatory landscape.
• Proven ability to manage multi-year, large-scale programs.

Responsibilities

• Build executive trust with C-suite stakeholders and key sponsors.
• Develop and drive account strategy and sales pipeline.
• Define and implement modern banking solutions with cross-functional teams.
• Bridge legacy architectures to AI-enabled futures for clients.
• Develop partnerships with Alliance partners to grow joint opportunities.
• Guarantee delivery excellence across multi-disciplinary engagements.
• Champion client satisfaction and measure CSAT outcomes.
• Represent Slalom’s culture and values in leadership forums.

Skills

Leadership

Sales strategy

Industry banking

Regulatory knowledge

Program delivery

AI/ML fluency

Ecosystem partnerships

Commercial acumen

Negotiation

Tools

AWS

Microsoft

Google Cloud

Salesforce

Job description

Job Title: Client Partner: Mid Market Banking - Director (for vacant role)

We are looking for a Mid Market Banking Client Partner to join our dynamic team!

At Slalom, we are a purpose led, global business and technology consulting company. We help companies anticipate tomorrow, fall in love with the future, and accelerate their transition to it.

As a Client Partner for our Mid Market Banking portfolio, you will play a critical role in Slalom’s go-to-market team, accountable for client strategy, sales growth, and the successful delivery of services within your assigned accounts. You will set a strategic multi-year direction for your territory, shaping and delivering transformational programs while maintaining operational excellence.

This role requires a leader who thrives in ambiguity, understands the nuanced ecosystem of Canadian financial institutions, and can confidently guide our clients from legacy architectures into modern, AI-enabled futures.

What You’ll Do

• Build Executive Trust: Establish and scale Slalom’s brand within your assigned accounts by building high-trust, strategic relationships directly with C-suite stakeholders (CIO, CTO, CDO).


• Drive Account Strategy & Sales: Identify and develop a pipeline of opportunities that align with our clients' strategic objectives, partnering seamlessly with internal executive sponsors to align account strategies with overarching Canadian market ambitions.


• Shape Modern Solutions: Collaborate with our diverse technical and business teams to define and implement cutting-edge industry solutions, guiding banking clients through complex technology transitions.


• Operate in the Grey: Act as a bridge between emerging global capabilities and immediate client needs, demonstrating the agility to take nascent solutions to market and refine them in real-time alongside our clients.


• Leverage Ecosystems: Develop strong partnerships with relevant Alliance partners in the client ecosystem to drive joint business development and shepherd operational processes.


• Ensure Delivery Excellence: Guide clients from initial ideation to the successful delivery of complex, multi-disciplinary engagements, ensuring quality at every phase.


• Champion Client Satisfaction: Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom’s overall relationship with our clients.


• Embody Our Core Values: Participate in Slalom leadership forums and act as an active ambassador of Slalom’s culture, fostering an environment of inclusivity and growth.

Key Metrics:

• Drive a personal revenue responsibility of $5 million+


• Achieve and maintain annual CSAT score rating targets

What You'll Bring

• Consulting Leadership: Prior experience in a senior go-to-market or leadership role within a technology or management consulting environment.


• Industry Expertise: Consulting account development and delivery management experience with clients in the mid market financial services industry across pensions and fintech, including deep contextual knowledge of the Canadian financial services landscape and its complex organizational matrices.


• Regulatory Acumen: Proven ability to navigate the complex regulatory, risk, and compliance frameworks inherent to the banking and financial services sector.


• Delivery Foundation: A strong foundational core in technical program management, enabling you to rapidly identify delivery gaps, structure complex programs, and ensure operational excellence across the portfolio.


• Next-Gen Technology Fluency: Deep familiarity with modern technology trends, extending beyond Cloud & Data to explicitly include the strategic application of Artificial Intelligence, agentic workflows, autonomous agent orchestration, and AI Control Plane architectures.


• Ecosystem Experience: Familiarity partnering and delivering with major ecosystem players (AWS, Microsoft, Google, Salesforce) and modern data/AI platforms.


• Commercial Acumen: A strong track record of meeting and exceeding similar revenue targets, with deep experience managing account commercials, including pricing, profitability, and contracts.


• Soft Skills: Excellent negotiation, conflict management, problem solving, and decision making skills with a high tolerance for ambiguity.

Hybrid/In office:

We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements.

Slalom Employee Perks:

• Culture & fun!


• Lunch & learns


• Health & wellness activities


• Holiday parties


• Employee community groups


• Social clubs & activities


• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package


• $100 cell phone monthly reimbursement


• Registered Retirement Program (RRSP) & Employer Matching


• Tax-Free Savings Account (TFSA)


• Annual \"Thrive Well-Being\" Gift Card


• Family planning/ Fertility Benefit


• Maternity/Parental Leave Top-Up


• Medical & Dental Benefits


• Life and AD&D Insurance


• Access to Supplementary Life and AD&D Insurance


• Access to the Employee Assistance Program (EAP) and Inkblot Therapy


• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

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