Client Partner, Capital Developments' Strategic Change

Fraser Health; Surrey; On-site; CAD 63,000 - 92,000; Full time

Job summary

Fraser Health is seeking a Client Partner, Capital Developments' Strategic Change, to plan and prepare for the opening of a new hospital in 2030. You will support readiness planning with clinical and technical teams, ensuring processes and systems are in place for a complex, multi-stakeholder rollout.

You will coordinate engagement across diverse groups, develop readiness plans, and escalate issues that could affect timelines or outcomes.

Qualifications

• Master's degree in Health, Business or related discipline; PMP/PROSCI/CCMP certification preferred.
• Five years' recent experience delivering results using project and change management methods in a large, multi-stakeholder environment.
• Valid BC driver's license and access to a personal vehicle for business purposes.

Responsibilities

• Provide expert-level project and change services from idea generation to planning, implementation and evaluation.
• Develop and implement assigned change initiative within capital development and Fraser Health contexts.
• Provide strategic change thought leadership to sponsors and stakeholders.
• Negotiate and facilitate resolution of impediments to progress and success on behalf of the client.
• Identify and manage client strategies; work with Communications to develop strategies.
• Provide progress monitoring and reporting; manage project tracking materials and risk management.
• Apply change management principles to develop engagement strategies and action plans.
• Assess transformation impact from a systems perspective and manage interdependencies.
• Develop project and change documents (SOWs, proposals, charters, risk plans).

Skills

Change management

Project management

Stakeholder engagement

Leadership

Communication

Education

Master's degree in Health/Business

PMP/PROSCI/CCMP certification

Tools

Smartsheet

Job description

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour

Job Summary

Are you passionate about making a difference? Are you innovative, energized by ever-new challenges, and the opportunity to do things differently? Join us on an exciting landmark project and make history!

Located on a greenfield site in Cloverdale, this project is the first net new hospital in BC in nearly 20 years. This is your opportunity to apply creativity, skill, intuition and perseverance to inspire, and get results. To build something big. Something meaningful for tomorrow. And to create lifelong memories and relationships along the way.

The project is complex and involves the integration of a community hospital with a regional cancer centre under one roof. This future focused hospital promises to be progressive in its clinical care delivery. When complete, the new facility will feature key acute care services including virtual health, inpatient, outpatient, emergency and surgical services integrated with a cancer centre focused on cancer care, treatment, research and education.

Position Highlights

As a Client Partner, Capital Developments’ Strategic Change, you will play a central role in planning and preparing for the successful opening of the new hospital in 2030. This exciting role will support operational readiness planning and activities in partnership with clinical and technical teams, ensuring that processes and systems are in place.

Key responsibilities include coordinating and facilitating engagement with diverse stakeholder groups, supporting the development and implementation of readiness plans, and identifying and escalating issues that could impact timelines or outcomes. You will work closely with both clinical leaders and technical partners to ensure operational readiness requirements are clearly defined, communicated, and completed. You will also lead initiatives that support readiness planning.

Previous experience in hospital redevelopment, particularly in project management and change management, will be an asset in supporting teams through the complexity of transitioning into a new facility. This role requires strong organizational skills, a proactive approach to problem-solving, and the ability to build trusted relationships across disciplines. A strong capability in using Smartsheet is an asset.

employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner, Capital Developments' Strategic Change provides advice on change strategies and approaches, and project and change services. The Client Partner is assigned to large, complex capital development initiatives and works in partnership with sponsors to execute on the strategic plans of the organization. The initiatives have multiple stakeholders at various levels, internal and external, and the Client Partner plays a critical role in designing, coordinating and implementing engagement strategies.

Responsibilities

1. Provides expert-level project and change services to clients on system-transforming capital development initiatives from idea generation to planning, implementation, and evaluation.
2. Develops and implements the assigned change initiative within the strategic contexts of the capital development and Fraser Health, and provides coordination throughout all phases. Ensures that an optimal plan/structure is in place to achieve the desired outcomes and benefits.
3. Provides strategic change thought leadership to sponsors and other key stakeholders.
4. Negotiates and facilitates resolution to impediments to project/change progress and success on behalf of the client.
5. Identifies and manages key client strategies and works closely with Communications to develop communication strategies.
6. Provides progress monitoring and reporting to clients and stakeholders; develops and manages project tracking material and online resources for the initiative; identifies, manages, mitigates risks, and facilitates issues resolution.
7. Applies change management principles to develop engagement strategies and action plans to maximize success working collaboratively with other support departments as appropriate.
8. Assesses the impact of the transformation (change) initiative from a systems perspective and manages the impacts and interdependencies with other initiatives happening in the capital development and Fraser Health.
9. Develops appropriate project and change documentation (e.g., statements of work, proposals, charters, work plans, risk management plans, change management plans, etc.).
10. Partners with sponsor clients in developing and delivering capital development presentations, briefings, reports and status updates.
11. Works collaboratively with Health and Business Analytics and other departments on developing effective measurement systems to track progress towards achievement of results/outcomes.
12. Partners with other departments in the development, integration, maintenance and promotion of the organization's repeatable and sustainable initiative/project/change management processes.
13. Participates in the selection and orientation of new Client Partners, Capital Developments' Strategic Change by reviewing applicants and participating in interviews.
14. Manages project budgets as delegated by the project sponsors by monitoring expenditures and reporting on variances.
15. Participates in capital developments' strategic change knowledge networks and organizational capacity building.
16. Participates in evaluation and refinement of tools and methods utilized by the Capital Developments' Strategic Change; champions the various methods; provides project and change management coaching, mentoring, instruction and materials.

Qualifications

Education and Experience

Master's degree in Health, Business or related discipline supplemented by PMP, PROSCI and/or CCMP certification/designation. Five (5) years' recent experience delivering results using project and change management methods in a large, complex, multi-stakeholder environment; or an equivalent combination of education, training and experience.

Valid BC driver's license and access to a personal vehicle for business related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of business, change and project management principles.
• Knowledge of other health care disciplines and their role in health care.
• Ability to operate a PC and effectively utilize a variety of software applications to support the initiative management activities.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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