Client Onboarding Specialist, Commercial Onboarding Team, Calgary AB

Scotiabank; Calgary; On-site; CAD 90,000 - 110,000; Full time

Job summary

Scotiabank is seeking a Client Onboarding Specialist for the Alberta Calgary location to manage end-to-end onboarding, KYC refreshes, and non-AML terminations for Commercial Banking clients. You will coordinate with the Commercial Onboarding Team and bankers to collect information, obtain signatures, and ensure documentation accuracy.

Standing within a collaborative, client-focused culture, you will explain onboarding requirements, maintain strong client communications, and support AML/KYC

Qualifications

• Experience in client onboarding and KYC processes.
• Strong attention to detail and accuracy in documentation.
• Ability to coordinate with multiple stakeholders and clients.
• Knowledge of AML/KYC regulatory requirements.

Responsibilities

• Lead end-to-end onboarding, KYC refresh, and related activities for CCB clients.
• Coordinate with Commercial Onboarding Team and internal partners.
• Gather information, obtain signatures, and ensure documentation accuracy.
• Explain requirements to clients and provide status updates throughout onboarding.
• Review high-risk exposures and escalate issues per policy.

Skills

KYC knowledge

AML knowledge

Client onboarding

Compliance

Communication

Job description

Requisition ID: 273100

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Compliance in Canadian Commercial Banking (CCB) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Client Onboarding Specialist is responsible for the end-to-end execution of Onboarding, KYC Refresh, Non-AML Terminations, and other applicable Know Your Client (KYC) activities for new and existing CCB clients. This includes but is not limited to completing Business Banking Client Portal (BBCP)/Client Profile Information (CPI) documentation and processing of fulfillment activities associated with their cases. To achieve this, they will centrally coordinate activities and work closely with representatives within the Commercial Onboarding Team (COT) and engage with CCB Bankers, internal partners and by directly contacting clients. Subject matter knowledge and open communication with the COT team, business line partners and clients will ensure the timely resolution of issues within the scope of their responsibilities. The COS will deal directly with a representative(s) of CCB Business Units and clients to ensure the accuracy of account information, documentation and signing authorities.

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Process Onboarding, KYC Refresh, Non-AML Terminations and other KYC activities for CCB

• Taking responsibility for completing BBCP/CPI documentation, thoroughly, promptly and accurately by conducting due diligence, collecting KYC from client and reliable sources, and certifying that the documentation is true and accurate, and that the client’s risk profile is within the Bank’s risk appetite
• Perform fulfillment duties, such as banking document processing, client signature collection, account opening, and e-Consent set up
• Complete non-AML termination requests and perform administrative tasks for AML offboarding
• Act as a Subject Matter Expert for AML/KYC and Onboarding requirements by being the point of contact for clients during their onboarding journey. The COS will be responsible for explaining requirements, request additional information, and providing status updates directly to the client
• Accurately identifying higher-risk industries/individuals (e.g. PEPs, Sanctions etc.) and escalating through the proper channels when necessary
• When required, review name screening alerts in Fircosoft for Commercial Business Units that are under ACRM Lite process, performing cross-checks and dispositioning the alerts promptly and accurately
• Review the Roynat portfolio to ensure borrower’s files comply with KYC/AML requirements
• Perform other KYC activities (e.g., AML/KYC remediations, report filing) and work with Bankers, internal partners and clients to gather all information as required

Ensure Operational And Service Excellence

• Responsible for managing seamless onboarding of Commercial Clients including but not limited to
• Source of expertise to inform Clients of the AML/KYC & onboarding process, ensuring they are aware of what to expect and keep them up to date with status
• Simultaneous Document Generation
• Obtaining Client signatures and collection of completed documents
• Ensuring all products opened and operational as expected
• Confirming all documentation uploaded to centralized filing as required
• Working knowledge of Commercial products and policies to respond to client requests

Ensure Adherence To Compliance

• Ensure KYC procedures and policies have been followed in the completion of BBCP/CPI documentation
• Escalate complex or non-standard structures to your manager as required
• Keep KYC/AML knowledge current by reviewing any policy changes
• Maintain a thorough knowledge of the KYC and CPI documentation requirements
• Demonstrate professionalism and commitment to adhering to established SLAs and where not possible, develop plan for communication to partners and advise/consult with Manager as appropriate
• Maintain a good understanding of the Bank’s products and services
• Actively participate in team huddles to help resolve issues and raise concerns impacting timely case completion and remediation of accounts
• Escalate issues and/or concerns immediately to your supervisor for corrective action in a timely manner
• Participation in the execution of Training, as well as prepare for and participate in coaching
• Ensure every client experience is consistent with Scotiabank’s service standards and client concerns are resolved quickly and efficiently, escalating to the Manager

Ensuring strict adherence to Bank security and control procedures for customer information, data, access to systems and documents by

• Adhering to regulatory activities and guidelines including Privacy, AML/Anti-Terrorist Financing and KYC policies
• Following department guidelines for the storage, access and delivery of client/Bank documents
• Ensuring authentication of clients prior to the release of information
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Champions a high-performance environment and contributes to an inclusive work environment

Education / Experience / Other Information

• Working knowledge of the Bank’s products and services
• Works very well within a team atmosphere, but can work independently when warranted
• Highly confident in order to bring up issues and concerns within a team where they may be the more junior member
• Exceptional organization skills
• High levels of accuracy and thoroughness in order to review and perfect documents
• Ability to effectively and concisely communicate issues and concerns related to issues/challenges identified
• Experience in customer service, back-office production, branch environment or Business Banking Operations (BBO) environment an asset

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence
• Limited travel.

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.