Client Manager, Mid-Market Commercial Lines

NFP, an Aon company (Canada); Timmins; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account/Client Manager to enhance client relationships and drive business growth. This role offers a hybrid work environment, allowing you to balance professional and personal commitments while engaging with clients and insurance representatives. You will leverage your expertise in broking or underwriting to provide exceptional service, identify growth opportunities, and maintain strong relationships. Join a team that values diversity and collaboration, and enjoy benefits such as comprehensive healthcare, support for professional development, and a rewarding bonus plan. This is your chance to make a significant impact in a supportive and innovative environment.

Benefits

Annual bonus plan

Matching RRSP of 5%

Referral Commission Plan

Comprehensive benefits

Support for continuing education

Reimbursement for license fees

Access to industry leaders

Qualifications

• Over 3 years of industry experience in broking or underwriting.
• Excellent communication and organizational skills.

Responsibilities

• Assist in preparing applications and marketing strategies.
• Provide professional customer service via phone and email.
• Maintain long-term relationships with clients and carriers.

Skills

RIBO license

Bilingualism (French & English)

Customer service

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Client relationship management

Tools

EPIC

Microsoft Office (Word, Excel, Outlook)

Job description

CLIEN013423_2

Business Line: Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Sudbury & Timmins – Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About The Role

Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to create an environment driven by collaboration and exceptional client service.

The Ontario Commercial Lines Division seeks an Account/Client Manager to interact with clients daily and develop relationships with clients and carrier representatives.

What You’ll Do

1. Assist in preparing applications, specifications, and marketing strategies for new business and renewals.
2. Provide professional customer service via phone, email, and walk-ins, addressing inquiries on coverage, billing, claims, audits, etc.
3. Identify revenue growth opportunities through cross-selling and referrals.
4. Maintain positive, long-term relationships with clients, insurance carriers, and staff.

What You Bring

• RIBO license required
• Bilingualism (French & English) considered an asset
• Over 3 years of industry experience in broking or underwriting
• Experience with multi-line coverage on Mid-Market to Complex accounts
• Excellent communication skills and ability to work independently in a remote environment
• Client-focused with strong relationship skills
• Organizational skills to prioritize tasks and meet deadlines
• Analytical and problem-solving skills
• Attention to detail and decision-making abilities
• Flexibility to adapt to changing priorities
• Extensive insurance carrier relationships
• Proficiency in computer skills; EPIC experience is an asset
• Experience with Microsoft Office (Word, Excel, Outlook)

Who We Are

NFP, an Aon company, is recognized as a top workplace with awards in Business Insurance, Diversity, Equity, and Inclusion, and employer endorsements. We are a team of advisors and problem solvers addressing risk, workforce, and wealth challenges globally.

We have over 300 offices across Canada, the UK, and the US. Learn more at https://nfp.ca.

What’s In It For You

• A hybrid work environment prioritizing staff and client interests
• Annual bonus plan
• Matching RRSP of 5%
• Referral Commission Plan
• Comprehensive benefits including Health Care Spending Account from day one
• Support for continuing education and professional growth
• Reimbursement for license fees and memberships
• Access to industry leaders focused on growth and innovation

Our team values diversity, collaboration, and ongoing development, supporting community involvement and personal growth. We are committed to inclusivity and community service, supporting various charities and initiatives.

We are dedicated to creating a secure future for all through conversations and community engagement. Accommodations are available upon request during the hiring process.