Client Manager (Bilingual French/English)

Socket.dev; Richmond Hill; On-site; CAD 50,000 - 74,000; Full time

Benefits offered by this job

Benefits package

Commission opportunities

Paid time off

Job summary

OpenText, The Information Company, seeks a Client Manager in Canada to maximize client value and drive growth across strategic accounts. You will partner with cross-functional teams to deliver outcomes and become a trusted advisor to executives.

The role requires 3–5 years in client-facing roles, strong negotiation and communication skills, and bilingual English/French capabilities. OpenText offers a comprehensive benefits package and opportunities to influence global client success trajectories

Qualifications

• 3–5 years in a client-facing role within Sales, Client Success, or Account Management.
• Proven ability to grow post-sales relationships and revenue.
• Strong negotiation, communication, and presentation skills.
• Fluent in English and French with strong interpersonal abilities.

Responsibilities

• Build and maintain executive-level client relationships across assigned accounts.
• Drive retention, renewals, and expansion opportunities.
• Manage a portfolio and conduct account planning to meet revenue targets.
• Lead end-to-end renewal cycles including quotations and contract closure.
• Collaborate with Sales, Services, Support, Finance, and Legal to ensure seamless delivery.
• Monitor account health, forecast revenue, and track performance metrics.
• Identify new business opportunities within existing accounts.
• Lead client meetings and proactively manage escalations.

Skills

Client relationships

Account management

Negotiation

Communication

Presentation

Cross-functional collaboration

Bilingual English/French

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Client Manager at OpenText, you will play a pivotal role in helping clients maximize the value of their investment in OpenText solutions while driving long-term business growth. This is more than a relationship management role—it is an opportunity to become a trusted advisor, influencing client success strategies, identifying expansion opportunities, and delivering measurable business outcomes. By building executive-level partnerships and collaborating across Sales, Services, Support, Finance, and Legal teams, you will directly contribute to client retention, revenue growth, and the success of our client’s digital transformation journeys.

WHAT THE ROLE OFFERS

• Build and strengthen strategic client relationships, serving as the primary point of contact and trusted advisor for assigned accounts from manager to executive levels.
• Drive retention, renewals, and revenue growth by positioning OpenText services, support programs, and identifying upsell and cross-sell opportunities.
• Manage a portfolio of strategic accounts, conducting account planning and sales activities to achieve or exceed assigned revenue objectives.
• Lead the renewal process end-to-end, including quoting, client outreach, negotiations, follow-up activities, and timely contract closure.
• Partner with Sales, Services, Support, Finance, and other cross-functional teams to ensure seamless client experiences and consistent service delivery.
• Monitor account health, maintain accurate sales records, forecast revenue, and track key client and business performance metrics.
• Identify and develop new business opportunities within existing accounts and the broader client landscape to support future growth.
• Lead client meetings and proactively manage escalations, collaborating with internal stakeholders to drive client satisfaction and continuous improvement.

WHAT YOU NEED TO SUCCEED

• 3–5 years of experience in a client-facing role within Sales, Client Success, Account Management, or a related field; software industry experience is an asset.
• Proven ability to build, maintain, and grow post-sales client relationships while driving renewals, retention, and expansion opportunities.
• Strong account management, consultative selling, and negotiation skills with a track record of achieving or exceeding revenue objectives.
• Excellent communication, presentation, and interpersonal skills with the ability to engage and influence stakeholders from manager level through executive leadership.
• Demonstrated ability to think critically, solve complex business challenges creatively, and make sound decisions independently.
• Strong organizational skills with the ability to manage multiple priorities, balance competing deadlines, and thrive in a fast-paced environment.
• Collaborative team player with a client-first mindset and experience working across cross-functional teams to achieve shared goals.
• Professional, adaptable, and required to be fully bilingual (English/French), with a commitment to delivering exceptional client experiences and business outcomes.

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you are passionate about building meaningful client relationships, driving business growth, and creating exceptional client experiences while making a measurable impact, this is an exciting opportunity to grow your career and help shape the success of some of the world's leading organizations

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation:

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range:

$49,600 - $74,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure:

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.