Client Manager

OpenText; Richmond Hill; On-site; CAD 49,600 - 74,400; Full time

Job summary

OpenText is seeking a Customer Manager in Canada to help customers maximize value from our information management solutions. You will serve as a trusted advisor, drive retention and revenue growth, and work across Sales, Services, Support, Finance, and Legal to deliver measurable outcomes.

You will build executive-level partnerships, manage a portfolio of strategic accounts, lead renewal processes, and identify expansion opportunities while monitoring health metrics to ensure customer

Qualifications

• 3–5 years of experience in a customer-facing role within Sales, Customer Success, Account Management, or a related field.
• Proven ability to grow post-sales relationships and drive renewals/expansion.
• Excellent communication and negotiation skills.
• Fluent in English.
• Ability to influence stakeholders from manager level through executive leadership.

Responsibilities

• Build and strengthen strategic customer relationships, acting as the primary contact and trusted advisor for assigned accounts across manager to executive levels.
• Drive retention, renewals, and revenue growth by positioning OpenText services and identifying upsell opportunities.
• Manage a portfolio of strategic accounts, conducting account planning to achieve revenue objectives.
• Lead the renewal process end-to-end including quoting, outreach, negotiations, and contract closure.
• Collaborate with Sales, Services, Support, Finance, and other teams to ensure seamless customer experiences.
• Monitor account health, forecast revenue, and track key metrics.
• Identify new business opportunities within existing accounts for future growth.
• Lead customer meetings and manage escalations with internal stakeholders.

Skills

Account management

Consultative selling

Negotiation

Communication

Interpersonal skills

Presentation skills

English fluency

Cross-functional collaboration

Strategic thinking

Job description

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OpenText is more than just a corporation; it is a global community where trust is foundational, the bar is raised, and outcomes are owned. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can’t replace to help us shape the future of information management.

Your Impact

As a Customer Manager at OpenText, you will play a pivotal role in helping customers maximize the value of their investment in OpenText solutions while driving long‑term business growth. This is more than a relationship management role—it is an opportunity to become a trusted advisor, influencing customer success strategies, identifying expansion opportunities, and delivering measurable business outcomes. By building executive‑level partnerships and collaborating across Sales, Services, Support, Finance, and Legal teams, you will directly contribute to customer retention, revenue growth, and the success of our customers’ digital transformation journeys.

What The Role Offers

• Build and strengthen strategic customer relationships, serving as the primary point of contact and trusted advisor for assigned accounts from manager to executive levels.
• Drive retention, renewals, and revenue growth by positioning OpenText services, support programs, and identifying upsell and cross‑sell opportunities.
• Manage a portfolio of strategic accounts, conducting account planning and sales activities to achieve or exceed assigned revenue objectives.
• Lead the renewal process end‑to‑end, including quoting, customer outreach, negotiations, follow‑up activities, and timely contract closure.
• Partner with Sales, Services, Support, Finance, and other cross‑functional teams to ensure seamless customer experiences and consistent service delivery.
• Monitor account health, maintain accurate sales records, forecast revenue, and track key customer and business performance metrics.
• Identify and develop new business opportunities within existing accounts and the broader customer landscape to support future growth.
• Lead customer meetings and proactively manage escalations, collaborating with internal stakeholders to drive customer satisfaction and continuous improvement.

What You Need To Succeed

• 3–5 years of experience in a customer‑facing role within Sales, Customer Success, Account Management, or a related field; software industry experience is an asset.
• Proven ability to build, maintain, and grow post‑sales customer relationships while driving renewals, retention, and expansion opportunities.
• Strong account management, consultative selling, and negotiation skills with a track record of achieving or exceeding revenue objectives.
• Excellent communication, presentation, and interpersonal skills with the ability to engage and influence stakeholders from manager level through executive leadership.
• Demonstrated ability to think critically, solve complex business challenges creatively, and make sound decisions independently.
• Strong organizational skills with the ability to manage multiple priorities, balance competing deadlines, and thrive in a fast‑paced environment.
• Collaborative team player with a customer‑first mindset and experience working across cross‑functional teams to achieve shared goals.
• Professional, adaptable, and fluent in English, with a commitment to delivering exceptional customer experiences and business outcomes.

One Last Thing

OpenText’s commitment to diversity and inclusion surpasses legal requirements. Our Equal Employment Opportunity Statement of Policy promotes a respectful and empowering environment for employees of all backgrounds, cultures, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail].

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.