Client Experience & Operations Specialist

Insigneo; Toronto; On-site; CAD 52,000 - 72,000; Full time

Job summary

Insigneo is seeking a Client and Operations Associate to deliver dedicated client service and operational support for clients, Financial Advisors, custodians, and internal teams in Toronto. The role ensures regulatory compliance and efficient onboarding and service delivery across account-related processes.

The ideal candidate will have 3+ years in financial services, strong attention to detail, and excellent communication skills, with proficiency in MS Office and CRM tools.

Qualifications

• Minimum of three (3) years of relevant work experience in financial services, wealth management, banking, or a related industry.
• Bachelor's degree is preferred but not required.
• Fluency in Spanish, both written and verbal, is considered an asset.
• Knowledge of account opening and client onboarding processes within the financial services industry.
• Familiarity with AML/KYC and client identification requirements.
• Experience with custodian platforms, CRM systems, and financial services applications is a plus.
• Completion of, or willingness to pursue, industry-related certifications/licenses is considered an asset.

Responsibilities

• Review account opening documentation to ensure compliance with regulatory requirements, internal policies and procedures, and custodian guidelines.
• Evaluate Source of Wealth (SOW) documentation and financial information for completeness and reasonableness, and communicate documentation requirements or deficiencies to clients as needed.
• Maintain and update custodian account opening requirements, monitor pending documentation, and prepare status reports to support the account onboarding process.
• Process client requests, including updates to personal and financial information, fund distributions, asset transfers, and requests for additional custodian services such as debit cards, checks, and other account-related services.
• Coordinate with clients, Financial Advisors, custodians, and internal departments to assist in resolving account, operational, and service-related matters.
• Respond to client inquiries regarding products, services, and account-related requests, and provide guidance on applicable procedures and requirements.
• Support the onboarding and ongoing service needs of Financial Advisors by coordinating documentation, operational requests, and account-related inquiries.
• Prepare ad hoc reports and support ongoing client training and information-sharing initiatives.
• Handle client information in accordance with applicable privacy regulations, company policies, and confidentiality standards.
• Provide administrative and office support, including office supply management, coordination of general office operations, and calendar and scheduling support for the Country Head.
• Perform other duties and responsibilities as assigned.

Skills

Client service

Attention to detail

Organizational skills

Communication

Proactive ownership

Education

Bachelor's degree (preferred)

Tools

MS Office (Excel, Outlook, Word, PowerPoint)

Job description

Insigneo is seeking a Client and Operations Associate to deliver dedicated client service and operational support for clients, Financial Advisors, custodians, and internal teams in Toronto. The role ensures regulatory compliance and efficient onboarding and service delivery across account-related processes.

The ideal candidate will have 3+ years in financial services, strong attention to detail, and excellent communication skills, with proficiency in MS Office and CRM tools.