Client Experience Coordinator in Brand New Toronto Flagship Clinic

Align Custom Fit; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A wellness-focused podiatric clinic in Toronto is seeking a highly organized Client Experience Coordinator. The role involves managing the client journey, appointment scheduling, and providing exceptional service. The ideal candidate is detail-oriented, tech-savvy, and possesses strong communication skills. This position offers a starting wage of $19 - $23 per hour plus comprehensive benefits and growth opportunities in a luxury retail environment.

Benefits

Comprehensive benefits plan

Paid vacation and personal days

Opportunities for career growth

Employee profit-sharing program

Generous employee discounts on designer footwear

Qualifications

• Proven experience in a client-facing role, ideally in high-end retail or medical administration.
• Positive and upbeat attitude with exceptional interpersonal skills.
• Extremely organized with a meticulous attention to detail.
• Proficient with booking software and Microsoft Office, including typing speed of 45+ wpm.

Responsibilities

• Serve as the main point of contact for clients and manage all appointment bookings.
• Greet clients, provide clinic tours, and create a welcoming atmosphere.
• Process payments, manage daily cash reconciliation, and assist with insurance billing.
• Educate clients on services and assist with boutique footwear.

Skills

Client-facing experience

Exceptional communication skills

Organizational skills

Tech-savvy

Interest in fashion, health, and wellness

Tools

Booking software

Microsoft Office

Job description

Overview

About Us Align is a wellness-focused, podiatric movement clinic, now with a brand new flagship in the heart of Toronto's financial district. We combine medical foot care with a luxury retail experience to help our clients move and feel their best in a modern, supportive environment.

The Role We are looking for a highly organized and personable Client Experience Coordinator to be the face of our clinic. Your primary goal is to manage our client journey and appointment schedule, ensuring a seamless and positive experience for everyone who walks through our doors.

Responsibilities

• Serve as the main point of contact for clients, managing all appointment bookings via in-person, as well as phone and online channels.
• Greet clients, provide clinic tours, and create a welcoming, professional atmosphere.
• Process payments, manage daily cash reconciliation, and assist with insurance billing.
• Educate clients on our services and assist them in our boutique footwear section.
• Maintain client relationships through clear and proactive communication.

Qualifications

• Proven experience in a client-facing role (e.g., high-end retail, medical administration, hospitality).
• Exceptional communication and interpersonal skills with a positive, upbeat attitude.
• Extremely organized with a keen eye for detail.
• Tech-savvy, proficient with booking software and Microsoft Office (typing speed 45+ wpm).
• An interest in fashion, health, and wellness is essential.

What We Offer

• Starting wage: $19 - $23 per hour.
• A comprehensive benefits plan if you qualify, as well as paid vacation and personal days.
• Opportunities for career growth, training, and an employee profit-sharing program.
• A dynamic and supportive team in a modern, luxury environment.
• Generous employee discounts on designer footwear, orthotics, and partner brands.

To Apply

To Apply, please submit your resume and video questionnaire. In the video, we are looking for someone who exudes the welcoming energy you would bring to our cherished clients.
We truly appreciate the time you take to share your application with us. We will only be able to personally reply if you are chosen as a potential candidate.