Client Experience Coordinator, Accelerator (FTE)

Socket.dev; Ottawa; On-site; CAD 54,000 - 82,000; Full time

Job summary

Invest Ottawa – Bayview Yards is seeking a Client Experience Coordinator for the IO Accelerator program. You will be the primary contact for early-stage tech companies, guiding them from onboarding through the accelerator journey and coordinating events and workshops.

Reporting to the Senior Manager, Accelerator Programs & Capital, you will foster strong relationships with startups, advisors, and ecosystem partners while leveraging AI tools to enhance processes and outcomes.

Qualifications

• Completion of a post-secondary diploma or degree in business or a related discipline.
• 2+ years of work experience in a business environment.
• Excellent interpersonal skills with stakeholder relationship experience.
• Strong verbal and written communication abilities.
• Highly organized with attention to detail in a fast-paced setting.
• Self-motivated with initiative and results orientation.

Responsibilities

• Build and maintain relationships with founders, tech leaders, advisors, and ecosystem partners.
• Guide clients through onboarding to program completion with timely responses.
• Navigate Invest Ottawa's services including Venture Services and Area X.O.
• Coordinate meetings, check-ins, and strategy sessions with clients and advisors.
• Plan and execute program activities such as workshops and pitch events.
• Manage event logistics including RSVPs, catering, and tech requirements.
• Represent Invest Ottawa at community events to boost visibility.
• Identify challenges and propose improvements to programs and client experience.
• Maintain client data and progress in the CRM.
• Create and manage surveys for client feedback and impact reporting.

Skills

Interpersonal skills

Communication (verbal)

Communication (written)

Organization

Proactivity/Initiative

Relationship building

Program coordination

Event management

Education

Post-secondary diploma or degree in business

Tools

AI tools (ChatGPT)

AI tools (Claude)

Job description

CLIENT EXPERIENCE COORDINATOR, ACCELERATOR
INVEST OTTAWA – VENTURE DEVELOPMENT

Reporting to the Senior Manager, Accelerator Programs & Capital the Client Experience Coordinator is the first point of contact for early-stage tech companies in the IO Accelerator program, helping startups get the most out of Invest Ottawa’s services. IO Accelerator companies generally have $100K - $2M in annual revenue and are rapidly expanding their teams, customers, and markets. You’ll coordinate onboarding, programming, and events while fostering strong relationships with these clients, advisors, and ecosystem partners.

Work Model:10 daysper month required in-office at Bayview Yards
Corporate Pay Band B:$54,400 - $81,600

Hiring Salary Range: $54,400 - $63,200

Reason for Opening:Backfillinga position.

WHAT YOU WILL BE DOING

• Build and maintain strong relationships with founders, tech leaders, advisors, and ecosystem partners
• Guide clients through their journey with Invest Ottawa, from onboarding to program completion, including timely responses to inquiries and support requests
• Help clients navigate Invest Ottawa's broader suite of services, including Venture Services and Area X.O
• Coordinate meetings, including recurring check-ins and strategy sessions with clients and advisors
• Plan, organize, and execute program activities such as workshops, advisory sessions, networking events, and pitch competitions
• Manage event logistics, including communications, RSVPs, catering, and technical requirements
• Represent Invest Ottawa at community and networking events, building visibility and strengthening the local entrepreneurial ecosystem
• Identify challenges and recommend improvements to enhance programs and client experience
• Maintain client information, progress, and key metrics in the CRM
• Create and manage surveys to gather client feedback, and support impact reporting

DESIRED SKILLS & EXPERIENCE:

• Completion of a post-secondary diploma or degree in business or a related discipline
• 2+ years of work experience in a business environment
• Excellent interpersonal skills, including proven strength building and maintaining relationships with stakeholders
• Superb verbal and written communication skills
• Highly organized and adept at prioritizing tasks in a fast-paced environment with sharp attention to detail
• Self-motivated and proactive, with a strong drive to take initiative and achieve results

ASSETS:

• Strong understanding of startup ecosystems, business acceleration programs, and entrepreneurial support services
• Familiarity with program delivery and event management best practices
• Experience leveraging AI tools such as ChatGPT and/or Claude

At Invest Ottawa and Bayview Yards, we know that diversity,inclusionand a sense of belongingness are critical success factors for globally competitive organizations and arerequiredto drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs,operationsand governance. As an equal opportunity employer thatdoesn’tsimply accept difference but celebrates, support and thrives because of it, we invite all qualified candidates toapply, andespecially encourage those who identify as members of underrepresented groups.

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact [e-mail] to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential. At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’swhat’sbest for us, ourcultureand our community.

We may use AI-enabled tools during the recruitment process, including for interview note-taking and assessment support, to help our team stay present and engaged throughout interviews. These tools do not independently screen, assess, or select applicants, and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings, transcripts, summaries, and assessment-related materials) is safeguarded in accordance with our privacy policy and applicable Ontario privacy legislation.