Clinical Programs Manager

Community-Counselling

North Bay

On-site

CAD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health, dental, vision

HCSA

EAP

Pension plan

Paid vacation & leave

Professional development

Parking

Supportive work environment

Job summary

Community Counselling Centre of Nipissing in North Bay seeks a Clinical Programs Manager to provide leadership across Developmental Services programs, counselling services, and the PAR program. The role includes clinical supervision, data coordination, and performance reporting to support informed decision-making and continuous quality improvement.

You will collaborate with families, community agencies, and multidisciplinary teams, ensuring ethical risk management and high-quality client care

Qualifications

Master's degree in Social Work, Counselling Psychology, Psychotherapy, or closely related clinically focused field; or BSW with active OCWSSW registration.
Registered with a relevant Ontario regulatory body (OCSWSSW/CRPO) in good standing.
Minimum of 3 years clinical supervision/leadership in Developmental Services or mental health settings.
Minimum of 5 years direct clinical practice.
Experience in Developmental Services including supports for individuals with developmental disabilities.
Experience overseeing multiple community-based programs and data reporting.
Strong knowledge of trauma-informed care and person-centered planning.

Responsibilities

Provide leadership, supervision, and oversight across Developmental Services programs and related services.
Oversee data coordination, performance reporting, and funder reporting requirements.
Support quality assurance, continuous quality improvement, and regulatory compliance.
Engage with community partners and foster cross-sector collaboration.
Ensure service quality and ethical risk management across programs.

Skills

clinical supervision

leadership

data management

trauma-informed care

person-centered planning

CBT

DBT

Solution Focused Therapy

Motivational Interviewing

stakeholder collaboration

Education

Master's degree in Social Work or related field

BSW with OCWSSW registration

Tools

clinical databases

data reporting tools

data analysis

Job description

Clinical Programs Manager

North Bay | Full-Time, Permanent | Salary Range: $80,000 - $100,000 | In-Person

About Community Counselling Centre of Nipissing

The Community Counselling Centre is a fully accredited, non-profit organization dedicated to empowering individuals, couples, and families through professional counselling services and community programs. Our mission is to strengthen the ability of those in the Nipissing area to reach their full potential by providing compassionate, client-centered support. We offer a wide range of services, including addiction counselling, developmental support, trauma and abuse recovery, employee and family assistance programs, and public education initiatives. Committed to inclusiveness, equity, self-determination, and anti-oppression, we strive to create a safe and supportive space for all. By joining our team, you will be part of a dedicated group of professionals making a meaningful impact in the community, helping individuals and families navigate life's challenges with dignity and respect.

Position

The Clinical Programs Manager, will provide leadership, supervision, and oversight across Developmental Services programs, counselling services, the ReKnew Partner Assault Response (PAR) Program, administrative support functions, and data coordination activities as well as other duties as assigned. The successful candidate will bring strong clinical expertise, demonstrated leadership experience, and a solid background in Developmental Services, including supporting individuals with developmental disabilities and collaborating with families, community agencies, and multidisciplinary teams. This position will also provide clinical supervision and oversight to registered professionals periodically. You will provide strong clinical supervision and exercise sound ethical judgment in managing client risk, supporting quality service planning, overseeing service data and performance reporting, engaging with community service partners, and meeting performance targets across multiple funding streams. The Programs Manager will play a key role in monitoring program outcomes, data integrity, service trends, and funder reporting requirements to support informed decision-making and continuous service improvement. In collaboration with program staff, you will support quality assurance and continuous quality improvement measures within your assigned programs, including monitoring service quality, supporting compliance with regulatory and accreditation requirements, and promoting evidence-informed practices. Strong proficiency in clinical data systems, data analysis, and performance measurement is essential. The ideal candidate will possess a thorough understanding of person-centered practices, developmental disability services, community-based supports, and evidence-informed intervention approaches, with the ability to foster collaborative relationships that enhance client outcomes and service integration across multiple program areas. This position requires flexibility to work one (1) to two (2) evenings per week as required to accommodate program, staff, and client service needs. If you're a passionate leader ready to inspire change, support staff, and shape community care, we invite you to bring your expertise to our progressive and purpose-driven organization.

What We Offer

Competitive salary of $80,000 - $100,000, commensurate with experience and qualifications.

Comprehensive health, dental, and vision benefits package.

Health Care Spending Account (HCSA).

Employer-paid Employee Assistance Program (EAP).

Membership in a defined benefit pension plan.

Generous paid vacation and personal leave provisions.
Free parking.

Ongoing professional development and training opportunities.

Supportive, collaborative, and mission-driven work environment.

Opportunity to provide leadership and make a meaningful impact in the Developmental Services and community mental health sectors.

Meaningful work that strengthens the well-being of individuals, families, and communities across the Nipissing District.

Essential Qualifications

Master's degree in Social Work, Counselling Psychology, Psychotherapy, or a closely related clinically focused field; or a Bachelor of Social Work (BSW) with eligibility for and active registration in the Social Worker class with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

Registered and in good standing with a relevant Ontario regulatory body that aligns with their education and scope of practice (e.g., OCSWSSW or CRPO).

A minimum of three (3) years of experience providing clinical supervision and leadership within Developmental Services, mental health, addictions, or related community service settings.

A minimum of five (5) years of direct clinical practice.

Demonstrated clinical experience in Developmental Services, including supporting individuals with developmental disabilities and their families. Experience in counselling, mental health, addictions, trauma, or related community-based services is preferred.

Experience overseeing multiple community-based programs, including Developmental Services, counselling, violence prevention/intervention programs, or related human services programs.

Demonstrated experience overseeing clinical, program, or service data, including performance monitoring, outcome measurement, reporting, and data-informed decision-making.

Strong proficiency with clinical databases, data management systems, reporting tools, and the analysis and interpretation of service metrics.

Demonstrated competence in staff supervision.

Strong knowledge of clinical best practices, trauma-informed care, person-centered planning, and treatment modalities (e.g., CBT, DBT, Solution Focused Therapy, Motivational Interviewing, etc.).

Demonstrated experience supporting quality assurance, compliance monitoring, program evaluation, and continuous quality improvement initiatives within Developmental Services programs.

Strong knowledge of developmental disability services and applicable legislation, regulations, and best practices within the Developmental Services sector.