Client Experience Coordinator

MK Auto Group; Airdrie; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee assistance

Health & dental insurance

RRSP matching

Paid vacation

Daycare reimbursement

Tool reimbursement

Safety boot reimbursement

Employee discounts

Tuition reimbursement

Job summary

MK Auto Group is seeking a Client Experience Coordinator to serve as the primary contact for customers through the repair process, from greeting to scheduling and updates.

You will coordinate with estimators, technicians, and insurers, manage documentation, and keep the front office welcoming while supporting the team with admin tasks. This role emphasizes excellent service in a fast-paced collision environment.

Qualifications

• Experience in customer service or administrative role; automotive/collision industry is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Positive attitude and commitment to great customer experience.

Responsibilities

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Mitchell (repair system)

Job description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role

As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

What You Bring

• Previous experience in a customer service or administrative role (automotive or collision industry an asset).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent required.
• Valid driver’s license and clean driving records.

Why Join MK Auto Group?

• Be part of a team that’s passionate about quality and care.
• Comprehensive benefits and competitive compensation that includes:
• Employee assistance programs.
• Extended Health & Dental coverage.
• RRSP matching up to 5%.
• Paid vacation.
• Daycare Reimbursement –up to $100/month per family.
• Tool & Safety Boot Reimbursement –up to $150/year.
• Employee discounts on automotive services.
• Tuition reimbursement for trade certification.
• Ongoing support for learning and growth.
• Modern, professional facility with a customer-first culture.
• Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.