Client Communications Manager

Benevity; Vancouver; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading company in social good technology seeks a Client Communications Manager to enhance client engagement and retention. The role demands strong communication skills, a strategic mindset, and experience in a SaaS environment. Join Benevity to make an impact while enjoying a flexible hybrid work environment and a culture of diversity, equity, inclusion, and belonging.

Qualifications

• 5+ years of experience in client communications or customer marketing.
• Proven ability to lead strategic communications programs.
• Strong project management skills and the ability to influence stakeholders.

Responsibilities

• Develop a unified client communications strategy.
• Monitor and report on key engagement metrics.
• Lead content planning for client communications.

Skills

Client communication

Project management

Customer marketing

Strong written communication

Analytical skills

Tools

Salesforce

Gainsight

Pendo

Marketo

Job description

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

As our Client Communications Manager, you’ll play a critical role within the Client Experience team (part of Product Marketing) by leading how we communicate with clients throughout their lifecycle. You’ll develop and drive a unified communications strategy that strengthens retention, supports adoption, and elevates the overall client experience. In a company whose clients are changemakers, your work will help them stay informed, empowered, and engaged to maximize their social impact.

What you’ll do:

• Develop and execute a unified, cross-functional client communications strategy aligned to lifecycle stages and tailored to audience roles — driving clarity, engagement, and client satisfaction
• Design and own a governance model for client-facing communications, including intake, prioritization, and channel selection, defining best practices to ensure alignment, reduce noise, and elevate message value across teams
• Serve as the subject matter expert for client communication channels. Lead strategic decisions on the right message-channel fit to deliver a consistent, high-impact client experience
• Own and maintain a forward-looking communications calendar to ensure executive visibility, coordination across departments, and optimized message cadence to avoid client fatigue
• Lead the content planning and delivery for recurring client communications (e.g., newsletters, release notes, lifecycle messages)
• Collaborate cross-functionally to ensure communications are timely, segmented, clearly written, and focused on measurable outcomes
• Monitor and report on key engagement metrics (e.g., open rates, click-throughs, feedback trends) to evaluate effectiveness and continuously improve strategy

What you’ll bring:

• 5+ years of experience in client communications, customer marketing, or client experience roles, preferably within a SaaS or technology company
• Proven ability to lead strategic communications programs that enhance client satisfaction, engagement, and retention
• Strong written and verbal communication skills with a focus on clarity, tone, segmentation, and audience relevance
• Experience working with tools such as Salesforce, Gainsight, Pendo, Marketo , and community platforms
• Strong project management skills and the ability to influence stakeholders across Marketing, Product, and Client Success
• Highly organized, collaborative, and client-focused, with a passion for delivering communication that creates meaningful impact

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of belonging so that every Benevity-ite feels included and can thrive as their authentic selves — in a place where everyone has an equitable opportunity to shine!