Client Care & Warranty Pro - Problem Solver

SWS Warning Lights Inc; Niagara Falls; On-site; CAD 50,000 - 60,000; Full time

Job summary

SWS Warning Lights Inc. is seeking a Client Care & Warranty Specialist who can move fast, think clearly, and keep clients genuinely cared for. You’ll handle inquiries, quotes, orders, billing questions, warranty claims, and AR disputes while coordinating with Engineering, Production, and Quality to move issues toward resolution.

Expect variety, ownership, and a high‑impact client experience as you adapt to daily changes and strive for solutions that meet client needs.

Qualifications

• Must take initiative, own outcomes, and be reliable.
• Able to handle varied inquiries (quotes, orders, billing, warranty, AR).
• Comfort with coordinating across Engineering, Production and Quality.

Responsibilities

• Answer client calls and emails with professionalism and empathy.
• Assist with quotes, orders, pricing questions, lead times, tracking, and product inquiries.
• Handle billing questions, invoice issues, and AR follow-up.
• Process warranty claims with urgency and accuracy.
• Review returned products and coordinate with internal teams on next steps.
• Troubleshoot issues and guide clients toward solutions.
• Manage admin details accurately while delivering high-level client experience.
• Learn products, systems, and processes to become increasingly capable.
• Use notes, SOPs, and judgment to do the job well.
• Take initiative in a role with daily variety.

Skills

Communication

Proactive

Technical aptitude

Lifelong learner

Client focus

Adaptability

Hands-on

Accountability

Job description

SWS Warning Lights Inc. is seeking a Client Care & Warranty Specialist who can move fast, think clearly, and keep clients genuinely cared for. You’ll handle inquiries, quotes, orders, billing questions, warranty claims, and AR disputes while coordinating with Engineering, Production, and Quality to move issues toward resolution.

Expect variety, ownership, and a high‑impact client experience as you adapt to daily changes and strive for solutions that meet client needs.