Client Care Supervisor (RPN) - Supportive Housing

SPRINT Senior Care; Toronto; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

Staff wellness program

Job summary

SPRINT Senior Care is seeking an experienced Client Care Supervisor (RPN) to oversee on-shift client care, medications, documentation, and emergencies. You will coordinate daily residence operations and supervise team members, including PSWs, ensuring quality services.

You will report to the Client Services Manager and collaborate with staff, families, vendors, and partners to uphold high standards of care and safety.

Qualifications

• R.P.N. is in good standing with the College of Nurses of Ontario.
• Minimum of two years of gerontology/community settings experience.
• Strong supervisory skills in a unionized setting (2–4 years).
• Excellent communication and interpersonal skills across a multi‑cultural team.

Responsibilities

• Supervise direct client care and supervise unionized staff.
• Ensure care is delivered in a safe, clean environment.
• Liaise with physicians, pharmacists and other health care providers.
• Provide input on clients to the Client Services Manager.
• Maintain medication records and oversee weekly medications.
• Provide staff training on delegated acts and oversee medication procedures.
• Assist with care planning and regular updates to plans.
• Complete client assessments including interRAI CHA.
• Support transfers to and from hospital and communicate timely information.
• Act as backup to PSWs and provide on-call services.

Skills

Supervisory skills

Communication skills

Organizational skills

Team leadership

Education

R.P.N. in good standing

Tools

Microsoft Office

Alayacare database

Job description

Job Summary:

The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence and supervises team members including but not limited to Personal Support Workers (PSWs).

The Client Care Supervisor reports to the Client Services Manager and works closely with SPRINT Senior Care staff, caregivers, families, vendors, and service partners to ensure quality services.

Responsibilities:

• Supervise the direct care of clients and supervise unionized staff.


• Ensures proper care is rendered in a safe and clean environment.


• Liaise with physicians, pharmacists, and other health care providers regarding client care.


• Provide regular input and feedback on clients to the Client Services Manager.


• Keep individuals in the circle of care aware of changes in the client’s condition.


• Assist in developing comprehensive care plans; responsible for regular updates to the client care plan.


• Oversee the medications for each client including ordering, verifying, and distributing weekly medications, and maintaining medication records.


• Provide training to SPRINT Senior Care staff on delegated acts, and supervise staff for appropriate medication procedures.


• Provide advice, coaching, and support to staff regarding medical/healthcare questions and concerns.


• Complete client assessments, including the interRAI CHA.


• Assist with client transfers to and from the hospital, ensuring all information is communicated within required timeframes.


• Serve as backup to Personal Support Workers, as required.


• Provide on-call services regularly and as required.


• Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care’s policies and procedures.


• Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.


• Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.

Qualifications:

• R.P.N. is in good standing with the College of Nurses of Ontario.


• Minimum of two years of experience working in gerontology and/or community settings.


• Strong supervisory skills, with 2-4 years of supervisory experience within a unionized setting.


• Excellent communication and interpersonal skills, with the ability to establish a good rapport with staff, clients, families, and referral sources in a multi-cultural setting.


• Excellent understanding of the aging process, dementia, and the specific needs of the elderly, disabled, and caregivers.


• Sensitive to the cultural needs of clients from various ethnic groups.


• Self-directed, results-oriented, and capable of working independently as well as in a team environment.


• Excellent organizational, facilitation, conceptual, strategic, and problem-solving skills.


• Excellent knowledge of program evaluation, risk management, and quality improvement strategies.


• Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partner agencies.


• Demonstrates computer skills at an intermediate or higher level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Publisher, Excel, and Outlook.


• Demonstrates an intermediate level for database concepts and structures. Familiarity with Alayacare database is an asset.

Our Caring Workplace:

Working at SPRINT Senior Care, you'll have the opportunity to be a part of a passionate team committed to providing client-centred, high quality services to seniors in our service area. SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, a comprehensive benefits package for eligible employees, and comprehensive training and tuition reimbursement programs

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Additional Information:

We use AI enabled tools provided by employment platforms to help screen and assess applications based on job related criteria. All hiring decisions are made by our team, and every application that moves forward is reviewed by a human.