Client Care Specialist - Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full Time Client Care Specialist to enhance their commitment to pet health and client service. This role is pivotal in creating a welcoming environment for pet owners while ensuring efficient operations within the hospital. Candidates should possess a passion for animals and exceptional customer service skills. The position offers competitive compensation, access to exclusive training programs, and a supportive workplace culture. If you're ready to make a difference in the lives of pets and their owners, we invite you to join our dedicated team!

Benefits

Medical/Dental Insurance

Personal Pet Care Discounts

Paid Wellness Days

Access to Tradeshows and Seminars

In-house Online University (Woof U!)

Customer Service Training

Qualifications

• Experience in customer service and client care.
• Veterinary experience or certificate is a plus.

Responsibilities

• Greeting visitors and guiding clients and their pets.
• Scheduling appointments and processing payments.
• Managing medical records and ensuring hospital cleanliness.

Skills

Customer Service

Client Care

Veterinary Experience

Education

Veterinary Certificate

Job description

We are seeking an experienced Full Time Client Care Specialist to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team! Veterinary experience or certificate is considered an asset. Must be flexible to work days, evenings and weekends.

Why We Need You

As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CCS is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

What you have to gain

We offer exclusive access to:

• Tradeshows, in-house speakers and seminars at our Annual VCA conferences
• Interactive learning through our in-house online university (Woof U!)
• Industry leading customer service training through VCA’s Client Experience Program

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, employee experience benefits such as paid wellness days and more!

Join Us!

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at vcacanada.com or https://vcacanada.com/western

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.