Client Care Specialist - Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-Time Client Care Specialist to enhance pet health and client satisfaction. This role involves delivering exceptional customer service, managing appointments, and educating clients about non-medical pet care. The ideal candidate will be a personable professional with a passion for animals and a commitment to excellence. Join a team dedicated to exceeding expectations and enjoy benefits like competitive pay, medical/dental coverage, and pet care discounts. This is a fantastic opportunity for those who thrive in a dynamic, caring environment.

Benefits

Medical Benefits

Dental Benefits

Pet Care Discounts

Wellness Days

Access to Industry Events

Online Learning

Customer Service Training

Qualifications

• Experience in customer service and client care is essential.
• Veterinary certification is an asset but not mandatory.

Responsibilities

• Greeting visitors and guiding clients and pets to exam rooms.
• Scheduling appointments and processing payments.
• Educating clients on animal care and managing records.

Skills

Customer Service

Client Care

Veterinary Experience

Communication Skills

Education

Veterinary Certification

Job description

Client Care Specialist - Western Veterinary Specialist & Emergency Centre

Join to apply for the Client Care Specialist - Western Veterinary Specialist & Emergency Centre role at VCA Animal Hospitals

Job Overview

We are seeking an experienced Full-Time Client Care Specialist to join our team. At VCA Animal Hospitals, our mission is pet health and excellent service. We aim to exceed pet owners' expectations with every opportunity.

We are looking for a personable, highly professional individual who excels at customer service, has a passion for client care, and loves animals. Veterinary experience or certification is an asset. Flexibility to work days, evenings, and weekends is required.

Responsibilities

• Customer service functions: greeting visitors, answering phones, guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Following up with outbound calls and contacting prospective clients.
• Explaining fees, processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on animal husbandry and non-medical pet care.
• Managing medical records, charts, reports, and correspondence.
• Maintaining hospital cleanliness and facility upkeep.

Benefits

Exclusive access to industry events, online learning, and customer service training. Competitive pay, medical/dental benefits, pet care discounts, wellness days, and more.

Join Us

Learn more at vcacanada.com or https://vcacanada.com/western. VCA is committed to diversity and inclusion. Current employees should apply via Workday.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Business, Healthcare
• Industry: Veterinary Services