Client Care Representative - Commercial Lines

HUB International; Chilliwack; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Job summary

HUB International in Canada is seeking a Commercial Insurance Associate to service commercial accounts, build long-term client relationships, and answer insurance inquiries. You will collaborate with Producers and Marketers, process certificates, renewals, and endorsements, and liaise with insurers to meet client needs.

The role emphasizes attention to detail, strong client service, and teamwork in a fast-paced environment. A Level 2 Insurance License or willingness to obtain is required.

Qualifications

• Assist producer and marketer with all aspects of servicing commercial accounts.
• Meet existing clients’ needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence).
• Review and ensure accuracy of policy documentation from insurers before forwarding to the client.
• Contact clients for renewal information.

Responsibilities

• Take client calls and answer questions regarding coverages, accept and process online quotes.
• Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer.
• Update client information as changes occur.
• Answer account related questions/requests from clients, lawyers, and banks.
• Provide policy and coverage information to clients upon request or inquiry.

Skills

Attention to detail

Customer service orientation

Team collaboration

Communication skills

Education

Level 2 Insurance License

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Summary

Are you someone who thrives on the details, enjoys building client relationships, and feels energized by a fast-paced service environment where no two days look exactly the same? If so, this is more than just a job - it is a career with unlimited potential!

As a Commercial Insurance Associate , you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients with helping to answer client inquires and requests through policy and coverage insurers.

Qualifications

• Assist producer and marketer with all aspects of servicing commercial accounts
• Meet existing clients’ needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)
• Review and ensure accuracy of policy documentation from insurers before forwarding to the client
• Contact clients for renewal information
• Take client calls and answer questions regarding coverages, accept and process online quotes
• Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer
• Update client information as changes occur
• Answer account related questions/requests from clients, lawyers, and banks
• Provide policy and coverage information to clients upon request or inquiry
• Will be assigned some minimal, but regular duties to help support the floater position

What you will bring to the role

• Level 2 Insurance License or willingness to obtain
• Self-motivated with a strong sense of urgency
• Motivated to help support a diverse team and contribute in a team environment
• Minimum of one year commercial insurance experience as an Insurance Advisor
• Pro‑active and a self‑starter with a keen attention to detail
• Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
• Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
• Works well in a fast paced, client‑focused environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)

Pay Transparency

The expected salary rangefor this position is $45,000.00 to $55,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

The employment offer is contingent upon completion of a successful background check.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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