Client Care Representative - Commercial Auto Advisor

HUB International; Kamloops; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Structured training & licensing

Competitive pay & benefits

Generous PTO & parental leave

Wellbeing program

Career growth

Job summary

HUB International is seeking an Insurance Advisor for our Commercial Auto Division in Canada. You will service fleet accounts, answer client inquiries, and build long-term client relationships while ensuring accurate policy documentation and coverage information.

Ideal candidates have commercial auto/fleet experience, a Level 2 license, and a proactive, customer-focused approach. The role offers a competitive compensation package and comprehensive benefits.

Qualifications

• Self-motivated with strong sense of urgency.
• Able to support a diverse team and build client relationships.
• Commercial Auto/Fleet experience preferred.
• Level 2 insurance license preferred.

Responsibilities

• Service and maintain existing fleet accounts.
• Process documents: Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements.
• Review policy documentation for accuracy.
• Contact clients for renewal information.
• Handle client calls and answer coverage questions.
• Update client information and policies as changes occur.
• Provide policy information on request.

Skills

Self-motivated

Client service

Commercial Auto/Fleet experience

Level 2 license

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Opportunity

Are you an insurance professional ready to take your career into the fast-paced world of commercial auto and fleets?

As the Insurance Advisor for our Commercial Auto Division , you will be providing exceptional service to fleet clients. You will apply your superior attention to detail and excellent client service skills while working closely with clients to meet their commercial auto needs. You will help build and maintain long-term relationships with our clients with helping to answer client inquires and requests.

A Day in the Life

• Service and maintain existing fleet accounts.
• Meet existing clients' needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements.
• Review and ensure accuracy of policy documentation
• Contact clients for renewal information
• Take client calls and answer questions regarding coverages.
• Update client information and policies as changes occur
• Answer account related questions/requests from clients
• Provide policy and coverage information to clients upon request or inquiry

What You'll Bring to Our Team

Requirements

• Self-motivated with a strong sense of urgency
• Motivated to help support a diverse team
• Commercial Auto/Fleet experience is preferred
• Level 2 insurance license is preferred

Qualifications

• Pro-active and a self-starter
• A keen attention to detail
• Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
• Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
• Works well in a fast paced, client-focused environment
• Motivated to contribute within a team environment
• Intermediate proficiency in Microsoft Word, Excel, and Outlook

Salary Expectations -

The expected salary range for this position is $50,000 to $60,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

What we offer you

• We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• Inserted bullet information here

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.