Client Care Representative - Bilingual (French/English)

Dayforce HCM, Inc.; Ottawa; Remote; CAD 45,000 - 60,000; Full time

Job summary

A recognized leader in the insurance industry seeks a Bilingual Client Care Representative in Ottawa. In this role, you will utilize your expertise to assist clients with insurance-related inquiries in a supportive and engaged work environment. Join a company that values your professional growth and well-being.

Benefits

Annual bonus program

Company-paid benefits program

Paid volunteer day each year

Immediate enrollment in pension program

Tuition support

Onsite cafeteria

Discounts on company products

Regular team events

Qualifications

• Previous experience in a phone-based client care/service role is required.
• French language skills required (reading, writing, speaking).
• Experience in insurance or related medical field is an asset.

Responsibilities

• Resolve client inquiries regarding life and critical illness insurance.
• Handle incoming phone calls and email inquiries from clients.
• Work collaboratively with other departments to resolve inquiries.

Skills

Interpersonal Skills

Listening Skills

Communication Skills

Stress Management

Job description

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Client Care Representative- Bilingual (French/English)
Reports To: Manager, Client Care Centre
Department: Individual
Term: Permanent Full Time
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Location: Ottawa and surrounding areas
Start Date: September 2, 2025 (please note: a six-week training program will be required upon completion of our EQ Orientation program)


Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.


The Opportunity:At Equitable, our driving factor is excellent client service - not how long each interaction takes. you will work in an environment where people are valued and where putting the client first is the only way we do business.

Our Client Care Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs.

Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve.

Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario's Top Employers!


What you will be doing: The Client Care Representatives are our brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability.While most of the time is spent handling incoming telephone calls, you may also respond to email inquiries.

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you will bring:

• Previous experience in a phone-based client care/service role is required
• French language skills, including reading, writing, and speaking, are required
• Previous experience in an insurance company, or a related medical field is an asset
• Superior interpersonal skills to manage relationships with internal and external clients
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
• Ability to handle high stress levels in a fast-paced production environment
• Excellent verbal and written communication skills

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)
• Complete an assessment and/or testing
• Select Apply Now at the bottom of the page and apply to the role through our careersite.
• Complete your PLUM profile here and complete the Plum Discovery Survey.

This role is open due to an existing vacancy.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [e-mail] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

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