Bilingual Client Care Representative

TEKsystems; Winnipeg; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the healthcare industry is seeking a Bilingual Client Care Representative for a remote role in their call center team. The position requires handling customer inquiries, ensuring exceptional service while utilizing technology effectively. Candidates should be proficient in both English and French with relevant experience to provide efficient and compassionate support for healthcare benefits.

Benefits

Equipment provided

Shift premiums for evenings and weekends

Qualifications

• 1 year of relevant call center or healthcare experience.
• Excellent verbal and written communication skills in English and French.
• Proficient with technology, such as MS Office and CRM systems.

Responsibilities

• Handle a high volume of inbound calls from customers regarding healthcare inquiries.
• Demonstrate empathy and understanding to ensure an exceptional customer experience.
• Utilize internal systems to access and update customer information.

Skills

Communication

Empathy

Problem Solving

Tools

MS Office

CRM systems

Job description

Our client, a leader in the healthcare industry, is looking for a Bilingual Client Care Representative to join their call center team on a contract basis.

The responsibilities for this position include but are not limited to the following duties :

• Handle a high volume of inbound calls from customers regarding employee healthcare benefits inquiries
• Demonstrate empathy and understanding with all customers to ensure they have an exceptional experience
• Utilize internal systems to access and update customer information
• Collaborate with team members to create an efficient workplace environment

Qualified candidates will possess the following skills and experience :

• 1 year of relevant call center or healthcare experience
• Excellent verbal and written communication skills in English and French
• Proficient with technology, such as MS Office and CRM systems

OTHER :

• This position is 100% remote with equipment provided
• Must be available to work Monday - Sunday between 6 : 30am - 12 : 00am EST for rotating shifts
• There will be shift premiums for working evening and weekend shifts.

Pay and Benefits

The pay range for this position is $ - $

Workplace Type

This is a fully remote position.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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