Client Care Coordinator

C-Care Health Services; Toronto; On-site; CAD 55,000 - 68,000; Full time

Job summary

C-Care Health Services in Toronto, Ontario, is seeking a Client Care Coordinator to support clients and staff through effective communication and care coordination. This role is the main point of contact for client health concerns and requires dedication to quality in-home care.

The ideal candidate holds an active CNO RN/RPN license with a valid BLS certificate, strong communication skills, and experience in care coordination.

Qualifications

• Active CNO RN or RPN license is required.
• Valid BLS certificate is required.
• Excellent verbal and written communication skills; prior care coordination experience is an asset.

Responsibilities

• Conduct initial and ongoing in-home client assessments and contribute to care plans.
• Create and update care plans to match client needs and conditions.
• Explain care plans to staff and relay updates in a timely manner.
• Respond to client or family inquiries regarding care and condition.
• Communicate concerns or scheduling changes to clients and families.
• Monitor staff performance and attendance, and address issues as needed.
• Review shift notes and incident reports and take appropriate action.

Skills

Good verbal and written communication

Education

CNO RN or RPN license

BLS certificate

Job description

Job Title: Client Care Coordinator

Job Type: Full-time

Location: On-Site, North York

Compensation: $55,000 - $68,000 annually (depending on the CNO license and experience)

About Us

C-Care Health Services is a Toronto-based home healthcare agency providing professional and compassionate care services to clients and families across the Greater Toronto Area. We are seeking a Client Care Coordinator who shares the same values in providing the best quality of care to join our team.

Position Summary

The Client Care Coordinator is responsible for providing providing support to the clients and staff through proper communication and care coordination. The role is the main point of contact for concerns relating to client health and condition.

Key Responsibilities

• Conduct initial and ongoing in-home client assessments as needed for communicating services provided by the agency, updating of care plans, training of staff, etc.
• Create and update care plans for new and existing clients, and ensure that it is accurate and in accordance to the client's condition and needs
• Discuss the care plan to the staff and ensure that any changes or updates are being relayed to the appropriate staff in a timely manner
• Respond to client or family member inquiries relating to the client's care and condition
• Communicate with the client or family members any concerns, significant events, or scheduling changes that might impact the care being provided
• Monitor staff performance including but not limited to attendance, job performance, conduct, reporting, etc.
• Monitor shift notes and incident reports received from the staff and take appropriate action as needed

Qualifications

• Current and active CNO RN or RPN license
• Valid BLS certificate
• Good verbal and written communication skills
• Previous experience in care coordination is an asset
• Previous client management experience is an asset

* We thank all applicants for their interest; however, only those selected for an interview will be contacted.

C-Care Health Services is an equal opportunity employer, and we remain committed to establishing a hiring process that is fair, equal, and inclusive. Our commitment to diversity and inclusion is integral to our values, and we strive to create a workplace that is accepting of unique perspectives and talents of every team member. Rest assured that your application will be assessed based purely on skills, qualifications, and operational needs.

If you require an accommodation to submit your application or participate in the hiring process, please contact hr @c-care.ca. We are happy to work with you and support you through the hiring process to ensure that we meet your accessibility needs.