Client Care Coordinator

Amplifon SPA; Grande Prairie; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Extended Medical, Dental, Vision

RRSP & DPSP with company match

Health Spending Account

Life Insurance

Membership dues reimbursement

Vacation & holidays

Volunteer time off

Employee Assistance Program (EAP)

Tuition reimbursement / Ampli-Academy

Job summary

Amplifon Canada is seeking a Client Care Coordinator to join our team in Grande Prairie. This role handles customer intake, appointment scheduling, and diverse administrative duties within a hearing care environment.

You will support Hearing Care Professionals with screenings and repairs, while driving appointment flow and contributing to store performance. The position offers a Monday-Friday schedule (8:30 am-5:00 pm) with compensation of $19-$24 per hour plus incentive opportunities.

Qualifications

• High school diploma or equivalent required.
• At least 2 years in administrative roles, preferably in medical settings.
• At least 2 years at a front desk or reception.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and set appointment expectations for a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support Hearing Care Professionals with hearing screenings and routine repairs or troubleshooting.
• Monitor inventory, assist with billing and invoicing, and handle walk-in inquiries.
• Maintain the customer database with data accuracy and privacy compliance.
• Drive appointments and store performance through proactive outbound calling.
• Collaborate with the clinical team on marketing efforts and promotions.
• Prepare customer appointments and engage in selling hearing aid accessories.

Skills

Administrative experience

Front desk / Reception

Customer service

Healthcare exposure

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

We are seeking a Client Care Coordinatorwho is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

Compensation:

$19-$24/hour+ incentive opportunities

Schedule:

Monday-Friday, 8:30 am-5:00 pm

Benefits Offered:

• Health & Financial:Extended Medical, Dental, and Vision Benefits, RRSP and DPSP with company match, Health Spending Account, Life Insurance, and annual reimbursement of membership dues/registration.
• Work-life Balance:Generous vacation, paid holidays, and volunteer time off.
• Well-being: Access to our Employee Assistance Program (EAP), providing support for you and your family.
• Career Development:Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.

Key Responsibilities:

Customer Journey Management

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.

Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
• Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
• Drive appointments and store performance through proactive outbound calling to potential and existing customers.
• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting .
• 2+ years of experience in a front desk or reception capacity .

Preferred Qualifications:

• 2+ years of appointment management experience.
• Previous experience working within a healthcare setting.
• Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
• Proficiency in Microsoft Office and Windows.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas

headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada

leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.