Client Care & Billing Clerk

WS Audiology; Greater Sudbury; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in hearing care is seeking a permanent full-time Client Care & Billing Clerk for their Sudbury clinic. This role involves supporting billing processes, assisting patients with payment options, and performing general administrative tasks. The ideal candidate will have experience in billing and a customer-centric attitude. Join a passionate team dedicated to providing exceptional client experiences.

Qualifications

• 2+ years of experience in billing, invoicing, and AR tasks.
• Bilingualism in French is an asset.

Responsibilities

• Support billing and invoicing within the clinic.
• Maintain accurate records and perform collections calls.
• Act as back-up support for the Client Care team.

Skills

Customer-centric

Team player

Tools

MS Office Suite

Financial invoicing software

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are currently seeking a permanent full-time Client Care & Billing Clerk for our Sudbury, ON hearing clinic. This is a day shift Monday - Friday position onsite (8:30 am - 4:30 pm).

What you'll do:

• Support billing and invoicing within the clinic
• Support patients through payment plan options, insurance direct-billing, and payment questions
• Maintain accurate records within relevant systems
• Perform collections calls
• Producing reports and maintaining exported Excel reports accurately
• Act as a back-up support for the Client Care team by performing general administrative tasks including answering phones, scheduling appointments, and greeting patients

What we're looking for:

• 2+ years of experience in a professional environment where billing, invoicing, and AR was an elemental task
• Proficiency with MS Office Suite and technical acumen to learn and leverage software (bonus for experience with financial invoicing software)
• Prior experience in a retail or clinic setting is a definite asset
• Bilingualism in French is an asset
• Customer-centric and team player attitude
• Valid work authorization in Canada and a clean or satisfactory criminal background check is required
• Availability to work full-time hours on a permanent basis is required

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.