Client Care and Sales Representative

The Aqua Life Swim Academy; Toronto; A distancia; CAD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Consistent hours

Advancement opportunities

Descripción de la vacante

The Aqua Life Swim Academy is seeking a client care and sales professional for a fully remote, high-volume role in Canada. You will handle outbound and inbound calls and emails, assess client needs, and guide families to register for swim programs.

You will document all interactions in GoHighLevel and Google Workspace, ensuring accuracy and timely follow-ups. The role emphasizes structure, momentum, and accountability in a fast-paced environment.

Formación

• Strong verbal and written communication skills.
• Experience in call-center, client care, or sales roles preferred.
• Ability to handle back-to-back calls and inquiries with attention to detail.
• Proficient at data entry and documentation of interactions in CRM.

Responsabilidades

• Handle a high volume of outbound/inbound calls, emails, and online inquiries.
• Speak with clients, assess needs, and recommend appropriate swim programs.
• Convert inquiries into registrations in a clear and professional manner.
• Follow up on incomplete registrations and warm leads.
• Manage client accounts, schedule changes, and general questions.
• Document interactions accurately in the CRM (GoHighLevel / Google Workspace).
• Collaborate with operations to ensure a smooth client experience.

Conocimientos

Call center

Customer care

Sales

Communication

Data entry

Herramientas

GoHighLevel CRM

Google Workspace

Descripción del empleo

Remote
Schedule: Sunday–Thursday | 9:00 AM–5:00 PM

Thrive in a Fast-Paced, High-Volume Call Environment?

This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.

At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.

If you like structure, momentum, and a steady flow of calls, you’ll do well here.

What You’ll Be Doing

• Handle a high volume of outbound/inbound calls, emails, and online inquiries
• Speak with clients, assess needs, and recommend appropriate swim programs
• Convert inquiries into registrations in a clear and professional manner
• Follow up on incomplete registrations and warm leads
• Manage client accounts, schedule changes, and general questions
• Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
• Work closely with operations to ensure a smooth client experience

This Role Is NOT For You If:

• You prefer slow-paced or low-volume work
• You dislike being on the phone most of the day
• You struggle with multitasking or staying focused under pressure

This Role IS a Great Fit If:

• You thrive in high-volume, fast-moving environments
• You are confident and clear on the phone
• You stay organized while handling multiple tasks
• You work well with structure, processes, and schedules
• You are dependable, punctual, and accountable

What We’re Looking For

• Very strong verbal and written communication skills
• Experience in call-center, client care, or sales roles (preferred)
• Comfort handling back-to-back calls and inquiries
• Attention to detail and accurate data entry
• Ability to work Sunday–Thursday | 9:00 AM–5:00 PM

Why Join Aqua Life Swim Academy

• Meaningful work helping families access life-saving swim skills
• Warm inbound inquiries (no cold calling)
• Clear systems, scripts, and support
• Professional, respectful, and fast-paced team environment
• Fully remote role with consistent hours
• Opportunity for advancement