Client Care and Communications Specialist

Impact Recruitment Ltd; Surrey; On-site; CAD 50,000 - 58,000; Full time

Job summary

An established industry player is seeking a Client Care and Communications Specialist to enhance client relationships and streamline communications. In this dynamic role, you will juggle client inquiries, onboarding, and training while ensuring smooth interactions across various channels. Your ability to anticipate needs and manage multiple projects will be crucial in providing exceptional support and ensuring client satisfaction. Join a fast-paced environment where your contributions will directly impact the client experience and help drive the success of the organization. If you thrive in a people-first role and enjoy solving challenges, this opportunity is perfect for you!

Qualifications

• Strong interpersonal and communication skills for client interactions.
• Proficiency in CRM software and Microsoft Office.

Responsibilities

• Manage client relationships and support onboarding processes.
• Coordinate training events and maintain accurate CRM records.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Organization

Time Management

Problem-Solving

Education

Post-secondary education in communications

Tools

CRM Software

Microsoft Office

MS Teams

Social Media Tools

Job description

Client Care and Communications Specialist

Employment Type: Permanent/Full-time

Salary: $50000-58000/Yr

Web Publication Date: 3/17/2025 12:00:00 AM

Job Location: Surrey, British Columbia Canada

Brief Description:

At Baragar Systems, we help school districts make data-driven decisions—but we need someone who can handle the real challenge: keeping clients happy, informed, and running smoothly (even when things don’t go as planned).

If you can juggle conversations, emails, and last-minute requests like a pro, thrive in a whirlwind of client interactions, and see challenges as just another puzzle to solve, you’ll fit right in.

Be the voice of Baragar—managing client inquiries, onboarding, and support.

Stay three steps ahead—anticipating needs, smoothing out issues, and keeping things moving.

Turn chaos into clarity—handling calls, CRM updates, training, and more, all while keeping your cool.

If you love a fast-paced, people-first role where no two days are the same, apply now!

Anticipated start date: June 2, 2025

Schedule: Monday to Friday; 9am - 5pm

Job Function:

The Client Care & Communications Specialist plays a key role in managing client relationships, overseeing onboarding, and ensuring smooth communication across multiple channels. This role is responsible for handling client inquiries, maintaining accurate CRM records, supporting training events, and contributing to sales and marketing efforts. By coordinating client interactions, streamlining processes, and ensuring timely follow-ups, this position helps enhance the overall client experience and optimize internal workflows.

Organizational Relationship

Primary Contact for:

• Clients regarding general support & training inquiries; software access requests; user account setup

Coordinates with:

• All Teams: To maintain CRM records, manage communication workflows, and support process improvements.
• Training Team: To schedule, facilitate, and document training sessions for clients.
• Production Team: To relay client setup requirements, software access needs, and data-related inquiries. To ensure timely resolution of client-reported technical issues.
• Sales & Marketing Team: To support client engagement, branding continuity, and promotional material distribution.

Role Details

Client Care

• Client Relationships: Maintain client satisfaction by supporting their use of Baragar’s services, addressing training needs, software access, and client user changes.
• Client Communication & Feedback: Communicate client feedback, concerns, or praise to the appropriate teams and assist in issue resolution.
• Software Delivery Support: Manage expectations of deliverable timelines, prepare software notifications, and ensure proper administration of user accounts.
• Client Onboarding: Supporting the onboarding process for new clients.

General Communications

• Phone Management: Oversee phone processes, including primary call reception, follow-ups, and ensuring adequate coverage.
• Email Management: Facilitating email inbox structure and forwarding, categorizing messages, and ensuring follow-ups with backup coverage as needed.
• CRM Management: Maintain client contacts, assist staff with reporting, and contribute to CRM improvements.

Training Support

• Planning Training Events: Organize training logistics, schedule sessions, secure venues, coordinate with trainers and clients, and manage invitations, registrations, and materials.
• Facilitating Training Events: Support virtual and in-person training sessions, assist clients during training, and ensure necessary accommodations like food, beverages, and software setup.
• Documenting & Tracking: Maintain training records, track sessions for future planning, and ensure user continuity.

Sales and Marketing Support

• Marketing Materials: Assist in preparing, shipping, and managing marketing materials and promotional items.
• Client Engagement: Support client interaction through social media, surveys, and check-ins.
• Communication Management: Develop and maintain email templates to ensure consistent client messaging and branding continuity across all communications.

Key Measurements

• Client satisfaction.
• Training engagement.
• Communication effectiveness.
• Client outreach impact.
• Data accuracy in records management.

Job Requirement:

Required Knowledge, Skills and Abilities

• Strong interpersonal skills to support client needs and maintain positive relationships.
• Excellent verbal and written communication skills (English) for client interactions, internal coordination, and documentation.
• Proficiency in managing client information, tracking interactions, and maintaining accurate records.
• Organization and time management ability to coordinate multiple projects, re-prioritize tasks, and meet shifting deadlines.
• Ability to identify client challenges and facilitate solutions efficiently.

Education and Experience

• Post-secondary education in communications, or a related field preferred.
• Relevant experience in customer service, administrative support, sales support or project coordination.
• Proficiency in CRM software, Microsoft Office, MS Teams, and communication tools.
• Experience with social media and marketing materials is an asset.