Client Analyst

Affinity Group; Richmond Hill; On-site; CAD 65,000 - 90,000; Full time

Job summary

Affinity Group Canada is seeking a detail-oriented Client Analyst to join the Client Services team. The role provides reporting, analytical insight, and administrative support for assigned clients, collaborating with Client Managers and internal teams to coordinate reporting, pricing changes, and client communications.

The ideal candidate will have strong Excel and PowerPoint skills, experience with Power BI or Tableau, and a client-focused mindset. Bilingual English/French is an asset.

Qualifications

• Strong analytical, mathematical, and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience using data visualization tools such as Power BI or Tableau.
• Experience working with customer relationship management systems.

Responsibilities

• Generate weekly, monthly, and quarterly client reports summarizing key metrics, trends, and opportunities.
• Prepare formal business reviews for assigned clients.
• Analyze information and ensure reports and supporting materials are accurate, complete, and delivered on time.
• Maintain organized client documentation, reporting files, and supporting information.
• Prepare price-change templates for distribution partners, including GFS and Sysco.
• Prepare French-only program letters as required.
• Support the accurate and timely communication of pricing changes, client programs, and related information.
• Manage and monitor critical paths to ensure key deliverables and deadlines remain on track.
• Assist Client Managers with coordinating sales meetings and refresher sessions.
• Support Client Managers with updating client training documents and presentation materials.

Skills

Analytical skills

Organizational skills

Communication skills

Presentation skills

Bilingual English/French (asset)

Tools

Power BI

Tableau

Excel

PowerPoint

Job description

Affinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive product knowledge and a professional, challenging and rewarding work environment.

About the Role

Affinity Group Canada is seeking a highly organized and analytical Client Analyst to join our Client Services team. Reporting to the Director, Client Services, the Client Analyst will provide reporting, analytical, and administrative support for assigned clients. The position plays an important role in understanding client needs, supporting the resolution of issues, and helping maintain strong relationships between Affinity Group Canada and its clients. The successful candidate will work closely with Client Managers and internal teams to coordinate client reporting, pricing changes, program communications, sales meetings, training materials, trade shows, and other client-related initiatives.

Key Responsibilities:

Client Reporting and Analysis

• Generate weekly, monthly, and quarterly client reports summarizing key metrics, trends, and opportunities.
• Prepare formal business reviews for assigned clients.
• Analyze information and ensure reports and supporting materials are accurate, complete, and delivered on time.
• Maintain organized client documentation, reporting files, and supporting information.

Pricing and Program Support

• Prepare price-change templates for distribution partners, including GFS and Sysco.
• Prepare French-only program letters as required.
• Support the accurate and timely communication of pricing changes, client programs, and related information.
• Manage and monitor critical paths to ensure key deliverables and deadlines remain on track.

Client Manager Support

• Assist Client Managers with coordinating sales meetings and refresher sessions.
• Support Client Managers with updating client training documents and presentation materials.
• Help ensure client information is effectively communicated to the appropriate internal teams.
• Provide analytical and administrative support for client initiatives and special projects.

Trade Shows and Special Projects

• Assist Client Managers with trade show coordination and related client activities.
• Support the preparation of materials and information required for trade shows, sales meetings, and client events.
• Participate in other projects and initiatives as required.

Qualifications

• Strong analytical, mathematical, and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience using data visualization tools such as Power BI or Tableau.
• Experience working with customer relationship management systems.
• Strong interpersonal, communication, and presentation skills.
• Bilingual in English and French is a definite asset.
• Ability to organize, interpret, and present information clearly and accurately.
• Strong attention to detail and commitment to producing high-quality work.

Key Attributes

The successful candidate will be:

• Positive, professional, and collaborative.
• Self-motivated and results-oriented.
• Comfortable working under pressure in a deadline-driven environment.
• Detail-oriented and able to manage multiple tasks.
• A strong team player who works effectively with different departments and stakeholders.
• Professional in their communication and approach.

Accessibility & Accommodation

Affinity Group is committed to providing an accessible workplace. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodation during any stage of the recruitment process, please contact us at [e-mail].

Use of Artificial Intelligence in Hiring

Affinity Group Canada may use artificial intelligence-enabled tools to assist with resume screening and candidate evaluation as part of the recruitment process. These tools are designed to support, not replace, human decision-making. All hiring decisions are made by qualified members of our recruitment team.

The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.