Client Advisor - Luxury Retail Sales Associate

BROBSTON GROUP; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading luxury retailer seeks a Client Advisor in Calgary to enhance customer experience through personalized service. Ideal candidates will have a background in luxury retail, a passion for fashion, and the ability to build lasting client relationships. Responsibilities include sales, merchandising, and client education on loyalty programs.

Qualifications

• Minimum of 2 years of retail sales experience, preferably in a luxury environment.
• Passion for creating exceptional customer service experiences.
• Interest in technology and using tech innovations in retail.

Responsibilities

• Build and develop a clientele through personal sales.
• Demonstrate an interest in fashion and luxury menswear.
• Prepare strategically for client meetings and appointments.

Skills

Customer Service

Sales

Teamwork

Technology

Job description

Summary

As a Client Advisor at Harry Rosen, you will be responsible for building and developing a clientele that recognizes their key role in delivering a superior service experience to our discerning clientele. You will engage in personal sales and holistic selling in-store, building relationships with your customers and creating repeat clientele.

Responsibilities

• Build and develop a clientele through personal sales and holistic selling in-store.
• Demonstrate an interest in fashion, menswear, and luxury.
• Educate clients on the features and benefits of our Club Harry Loyalty program.
• Participate in merchandising activities and store maintenance.
• Utilize resources to conduct new business driving measures and follow up with existing clientele.
• Prepare for each appointment and client meeting by strategizing merchandise presentation and creating opportunities for add-on sales.

Requirements

• Minimum of 2 years of retail sales experience, preferably in a luxury environment.
• Experience in sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure is preferred.
• Passion for inspiring repeat business by creating exceptional customer service experiences both online and in-store.
• Desire to participate in training initiatives and incorporate acquired skills into daily activities.
• Interest in technology and using tech innovations to support the retail customer service function.
• Ability to work effectively as part of a team.