Sales Associate - Men's Footwear

Holt Renfrew; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Holt Renfrew seeks a Sales Associate for Men's Footwear, focusing on exceptional customer service and sales performance in a luxury retail environment. Ideal candidates should have proven luxury sales experience, be collaborative, and possess a strong understanding of current fashion trends. This full-time role includes commissions and employee benefits.

Benefits

Competitive total compensation

Generous employee discount

Pension and health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• Minimum of 4+ years experience in a commission-based luxury sales environment.
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required.
• Ability to work a flexible schedule including evenings, weekends and holiday availability.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Build a loyal personal client base by constantly acquiring new customers.
• Resolve all customer service issues and communicate with personal clients regularly.

Skills

Sales performance

Customer service

Collaboration

Fashion knowledge

Social media engagement

Job description

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Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Associate

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

• Note this is a 100% commission based position
  
  

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned
  
  

The ideal candidate:

• Minimum of 4+ years experience in a commission-based luxury sales environment
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
• Ability to work a flexible schedule including evenings, weekends and holiday availability
• Highly collaborative; working with and through others in a team-oriented environment
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
• Has a strong understanding of current and emerging trends in fashion
• Possesses broad range of product knowledge across all merchandise categories in the store
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
  
  

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients
  
  

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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