Client Advisor

Royal Bank of Canada; Shawville; Presencial; CAD 22 000 - 33 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Bonuses

Flexible benefits

Training program

Career development

Resumo da oferta

Royal Bank of Canada is seeking an Ambassador inside our branches to place clients first and drive solutions through in-branch service and referrals. You will engage clients, demonstrate RBC capabilities, and help deepen relationships while maintaining high service standards.

The role requires bilingual English and French and offers a flexible part-time schedule, with comprehensive training and career growth opportunities within RBC's Personal & Commercial Banking teams.

Qualificações

• Demonstrated passion for putting clients first in a target-driven environment.
• Strong communication and emotional intelligence.
• Digital literacy across devices (phones, tablets, laptops).
• Willingness to learn and adapt.

Responsabilidades

• Proactively engage with clients in the branch and deliver an outstanding service experience, identifying sales opportunities.
• Educate and demonstrate RBC solutions using technology to enhance client experience.
• Contribute to team results by cross-selling and referring to RBC partners when appropriate.
• Proactively resolve and prevent client banking problems.
• Cultivate relationships with branch partners to operate as One RBC.
• Adhere to compliance routines, processes, and controls to protect client and shareholder interests.

Conhecimentos

Bilingual (EN/FR)

Customer service

Communication

Digital literacy

Flexibility

Descrição da oferta de emprego

Job Description

What is the opportunity?

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

• Adaptability
• Advice Based Solutions
• Client Centricity
• Client Discovery
• Communication
• Curious Mindset
• Data Analysis
• Digital Literacy

Additional Job Details

Address: 341 RUE MAIN:SHAWVILLE

City: Shawville

Country: Canada

Work hours/week: 25

Employment Type: Part time

Platform:

PERSONAL & COMMERCIAL BANKING Job Type:

Regular Pay Type:

Salaried

Posted Date:

2025-11-01

Application Deadline:

2026-12-31

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.