Client Administrator

Scotiabank; Canada; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading bank in the Americas is seeking a Client Administrator for their Toronto branch. You will provide excellent service by addressing client needs, resolving trade requests, and collaborating with your team on various challenges. If you possess strong problem-solving skills and thrive in fast-paced environments, we encourage you to apply.

Qualifications

• Experience in customer service or back-office is an asset.
• Ability to work in a fast-paced, changing environment.
• Ability to meet productivity and quality standards.

Responsibilities

• Ensure accurate processing of client needs and resolve trade requests.
• Collaborate with the team for proactive solutions and quality control.
• Participate in special projects and improve service levels.

Skills

Problem-solving

Attention to detail

Effective communication

Time management

Multi-tasking

Education

Post-secondary education

Tools

iFast

AWD

Job description

Requisition ID: #

Join a purpose-driven, high-performing team committed to results.

As a Client Administrator, you will have the opportunity to provide excellent service to clients by researching and resolving trade requests.

Responsibilities:

1. Maintain a high level of service by ensuring accurate and efficient processing of client needs.
2. Investigate and resolve system issues, developing workarounds and solutions.
3. Collaborate with the team to provide proactive solutions to problems and potential issues.
4. Review and improve processes and procedures for enhanced service levels.
5. Sort, scan, and index incoming mail.
6. Work with the Assistant Manager to ensure team members are cross-trained and procedures are optimized.
7. Participate in special projects and perform other duties as required.
8. Ensure quality control of team tasks.

Qualifications:

1. Post-secondary education.
2. Experience in customer service or back-office environment is an asset.
3. Knowledge of industry databases (e.g., iFast, AWD) is an asset.
4. Strong problem-solving and attention to detail skills.
5. Effective verbal and written communication skills.
6. Ability to multi-task, prioritize, and organize work.
7. Excellent time management skills.
8. Ability to work in a fast-paced, changing environment.
9. Ability to meet productivity and quality standards.

Location:

Canada: Ontario: Toronto

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, their families, and communities succeed through a broad range of services, including banking, wealth management, and investment banking.

We value the unique skills and experiences each individual brings and are committed to an inclusive, accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. Technical assistance is also available.

Candidates must apply online to be considered. We thank all applicants; only those selected for an interview will be contacted.