Client Administration & Trade Support Specialist

Scotia Global Asset Management; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Scotiabank in Toronto is seeking a Client Administration Officer to deliver excellent client service by executing trade tickets and resolving service requests.

You will process mutual fund transactions, perform quality control, review data integrity reports, and respond to escalations with clear communication. The role supports KPI achievement and process improvements in a fast-paced environment.

Qualifications

• Minimum 2–3 years’ experience in a customer service or back-office role.
• Familiarity with mutual fund transactions and data integrity processes.
• Strong verbal and written communication skills.
• Ability to prioritize and organize incoming workload.

Responsibilities

• Accurately process mutual fund transactions and trade tickets.
• Perform quality control of team tasks and data integrity reports.
• Respond to client escalations with effective resolution and knowledge.
• Meet individual, team, and department KPIs.
• Collaborate with leadership to improve procedures and policies.
• Cross-train team members and support proactive problem solving.

Skills

Customer service

Back-office experience

Attention to detail

Communication skills

Multi-tasking

Time management

Data integrity

Problem solving

Coaching/feedback

Cross-training

Tools

iFast

AWD

Job description

Scotiabank in Toronto is seeking a Client Administration Officer to deliver excellent client service by executing trade tickets and resolving service requests.

You will process mutual fund transactions, perform quality control, review data integrity reports, and respond to escalations with clear communication. The role supports KPI achievement and process improvements in a fast-paced environment.