Clerk Receptionist (26-286)

CITY OF CORNWALL; Eastern Ontario; On-site; CAD 40,000 - 52,000; Full time

Job summary

The City of Cornwall is seeking a Clerk Receptionist to provide clerical and administrative support for the Glen Stor Dun Lodge. The role includes data entry, document preparation, scheduling, and exceptional customer service while maintaining confidentiality and adherence to program policies.

Qualified candidates will have a Diploma in Office Administration and prior administrative experience, with bilingual English/French (CBC level) proficiency.

Qualifications

• Diploma in Office Administration or related field.
• Prior experience in an administrative role.
• Bilingual English/French with CBC level language assessment.

Responsibilities

• Greet and direct family members, visitors, and contractors upon entry to the facility.
• Provide general administrative support, including data entry, document preparation, and file management.
• Assist with scheduling appointments, coordinating meetings, and handling residents’ trust accounts.
• Respond to inquiries from families, internal staff, and community partners, ensuring prompt and professional communication.
• Maintain and organize confidential records and facility keys and access in compliance with privacy regulations and policies.
• Prepare correspondence, reports, and other documentation.
• Process forms and other program-related documents with accuracy and efficiency.
• Assist in tracking expenses and preparing financial reports related to operations.
• Support office operations by ordering supplies, managing inventory, and coordinating logistics.
• Perform general clerical duties such as photocopying, scanning, filing, and distributing mail.

Skills

Administrative Support

Organization

Customer Service

Communication

Time Management

Collaboration

Emotional Resilience

Technical Proficiency

Education

Diploma in Office Administration

Tools

Microsoft Word

Excel

Outlook

Database systems

Job description

Job Title: Clerk Receptionist
Bargaining Unit: CUPE 1792
Language Requirement: Bilingual - English and French (CBC)
Vacancy Status: Temporary vacancy – fixed term

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Clerk Receptionist is responsible for providing clerical and administrative assistance to ensure the efficient operation of the Glen Stor Dun Lodge (GSDL). This role assists with document management, scheduling of services, data entry, and customer service while maintaining confidentiality and compliance with program policies and regulations.

Key Responsibilities

• Greet and direct family members, visitors, and contractors upon entry to the facility.
• Provide general administrative support, including data entry, document preparation, and file management.
• Assist with scheduling appointments, coordinating meetings, and handling residents’ trust accounts.
• Respond to inquiries from families, internal staff, and community partners, ensuring prompt and professional communication.
• Maintain and organize confidential records and facility keys and access in compliance with privacy regulations and policies.
• Prepare correspondence, reports, and other documentation.
• Process forms, and other program-related documents with accuracy and efficiency.
• Assist in tracking expenses, and preparing financial reports related to operations.
• Support office operations by ordering supplies, managing inventory, and coordinating logistics.
• Perform general clerical duties such as photocopying, scanning, filing, and distributing mail.

Leadership of Others

• N/A

Position Requirements

Education & Certifications

• Diploma in Office Administration or a related field.

Experience

• Prior experience in an administrative role

Knowledge, Skills, and Abilities

• Administrative Support: Strong ability to manage clerical tasks, maintain records, and support daily office operations.
• Organization: Proficiency in handling digital and physical files accurately.
• Customer Service: Strong interpersonal skills for assisting families, staff, and community partners.
• Communication: Clear verbal and written communication skills for reports, correspondence, and inquiries.
• Technical Proficiency: Experience using Microsoft Office applications (Word, Excel, Outlook) and database systems.
• Confidentiality: Understanding of privacy regulations and ability to handle sensitive information appropriately.
• Time Management: Ability to handle multiple tasks efficiently while meeting deadlines.
• Collaboration: Ability to work effectively with internal teams and external partners.
• Emotional Resilience: Ability to remain patient, empathetic, and composed in emotionally demanding situations.

Working Conditions

• Work is performed within an office in the GSDL.
• Standard business hours, Monday to Friday.
• Cognitive demands include handling multiple tasks simultaneously and following confidentiality protocols to ensure that information is handled securely.
• Physical demands include extended periods of sitting and looking at a computer screen.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Vulnerable Sector Check
• Successful Language Assessment (French/English), CBC level
• Proof of certifications

Additional Information:

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.