Personal Support Worker (26-300)

CITY OF CORNWALL; Eastern Ontario; On-site; CAD 42,000 - 54,000; Full time

Job summary

City of Cornwall is seeking a Health Care Aide/Attendant (PSW) to provide personal care and support within Glen Stor Dun Lodge. You will assist residents with daily living activities, promote dignity and independence, and work with a multidisciplinary team to ensure safe, compassionate care.

The role requires a PSW certificate and OPSWA membership, with at least two years of relevant experience. Shift work including nights and weekends is possible.

Qualifications

• PSW certificate from a recognized college or program.
• OPSWA membership.
• 2+ years of care and personal support experience preferred in long-term care or healthcare settings.

Responsibilities

• Follow care plans and assist with activities of daily living.
• Assist with bathing, grooming, dressing, toileting, mobility, feeding and comfort.
• Monitor changes in health or needs and report to nursing staff.
• Assist with mobility, transfers using proper techniques and assistive devices.

Skills

Resident-Centered Care

Communication

Attention to Detail

Collaboration

Problem-Solving

Adaptability

Health & Safety

Time Management

Emotional Resilience

Confidentiality

Education

PSW Certificate

OPSWA Membership

Job description

Job Title: Health Care Aide/Attendant (Personal Support Worker)
Bargaining Unit: CUPE 1792
Language Requirement: English Essential
Line: PSW PT no line

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Health Care Aide/Attendant (HCA) is responsible for providing personal care, support, and assistance with daily living activities to residents within the Glen Stor Dun Lodge (GSDL), including personal hygiene, mobility, nutrition, emotional support and social engagement, in accordance with their individual care plans. This role ensures residents' physical, emotional, and social well-being while promoting dignity, independence, and quality of life, following the standards set by the Ministry of Long-Term Care and working closely with registered nursing staff and other interdisciplinary team members.

Key Responsibilities

• Follow directions for care as indicated in the resident specific care plan, performing other tasks when required as per directive of registered staff.
• Assist residents with activities of daily living, including bathing, grooming, dressing, toileting, mobility, serving food and feeding, ensuring comfort and dignity, while providing a safe environment.
• Monitor and report changes in residents’ health status, mobility, behavior, or needs to registered nursing staff.
• Assist residents with mobility, positioning, and safe transfers, using assistive devices and following proper lifting techniques.
• Provide assistance with medication reminders and non-controlled substances, as directed by registered staff and per policies.
• Support residents' participation in recreational and social programs to enhance their overall well-being. Provide 1:1 as required under Registered staff directive.
• Maintain a clean, safe, and tidy environment in resident rooms and common areas, adhering to infection prevention and control procedures, workplace safety standards, and reporting any potential safety hazards.
• Record daily care and interactions accurately in documentation systems as required.
• Foster positive relationships with residents, families, and team members, promoting a culture of respect, empathy, and person-centered care.
• Work collaboratively with nurses, other healthcare professionals, and support staff to deliver coordinated care services.
• Support and advocate residents’ rights and ensure concerns are communicated appropriately.

Leadership of Others

• N/A

Position Requirements

Education & Certifications:

• Personal Support Worker (PSW) Certificate from a recognized college or program.
• Membership with the Ontario Personal Support Worker Association (OPSWA).

Experience:

• Minimum of 2 years of experience providing care and personal support, preferably in long-term care, home care, or healthcare setting.

Knowledge, Skills, and Abilities:

• Resident-Centered Care: Demonstrates compassion and respect while promoting residents’ independence and dignity. Ability to build a meaningful therapeutic relationship with residents.
• Communication: Strong verbal and written communication skills to effectively interact with residents, families, and healthcare professionals. Active listening skills with the ability to communicate with residents that have cognitive impairments.
• Attention to Detail: Ability to monitor residents’ health status and ensures accurate reporting and documentation.
• Collaboration: Works collaboratively in a multidisciplinary environment, supporting team goals and fostering positive relationships while maintaining a positive attitude.
• Problem-Solving: Ability to respond promptly to residents' needs, identifying issues and escalating concerns when necessary.
• Adaptability: Ability to adjust to changing resident needs, schedules, and organizational priorities with professionalism.
• Health & Safety Awareness: Strong knowledge of infection prevention, personal protective equipment (PPE), and safe handling techniques.
• Time Management: Ability to balance multiple care duties efficiently while maintaining quality service.
• Emotional Resilience: Ability to remain patient, empathetic, and composed in emotionally demanding situations.
• Confidentiality: Ability to maintain privacy and confidentiality in accordance with municipal policies and legislation.

Working Conditions

• Work is performed within the Glen Stor Dun Lodge, involving direct contact with residents.
• This position requires shift work, which may include hours such as nights, weekends, and holidays.
• Cognitive demands include being aware of resident behaviours while working in a long-term care environment.
• Physical demands include frequent standing, walking, bending, moderately heavy lifting, and assisting residents with mobility.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Vulnerable Sector Check
• Proof of certifications

Additional Information:

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.