Clerk - Intermodal

Canadian National Inc.; Brampton; Presencial; CAD 30 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESIP

Pension

Benefits

Resumo da oferta

Canadian National Inc. seeks an Intermodal Clerk in Brampton, ON. You will support ingate/outgate transactions via gate software, assist drivers, answer calls and emails, and supply train journals for safe travel across CN's network.

The role emphasizes hands-on tasks outdoors preferences, safety-first mindset, and provides paid training, benefits, and a unionized environment. On-the-job training lasts two months; CN offers ESIP and pension plans.

Qualificações

• Experience in an office or operations environment.
• Proficient in data entry and transaction processing.
• Strong customer service and inquiry response skills.
• Knowledge of TDG regulatory context is a plus.
• Bilingual English/French is required.

Responsabilidades

• Provide transactional service support to Operations.
• Validate and perform ramping for Ports/Terminals.
• Resolve complex waybill/EDI issues for multiple parties.
• Develop and improve office procedures.

Conhecimentos

Bilingual EN/FR

Data entry

Customer service

Decision making

Work under pressure

Formação académica

OSM Ramper qualification

TDG Level 2 TO4202

SRS training

Dangerous goods handling module

Ferramentas

Microsoft Office

SAP

AGS

EDI viewer

Descrição da oferta de emprego

Please note that the language you select on this site will be the primary language used for all future communications regarding your application.

Highest Level Division: Intermodal Operations

Posting Start Date: 11/3/26

Posting End Date: 10/15/2026 11:59 EDT

Please note that new hires in this role may be paid a lower hourly rate during their qualifying period. In addition, CN employees are also eligible to an employee share investment plan (ESIP), Pension, Benefits and other perks.

At CN, the careers we offer are meaningful because the work that we do matters. Every day, our team of dedicated railroaders power the North American economy from coast-to-coast-to-coast, with an unwavering commitment to safety and service excellence.

If you enjoy hands-on tasks, working outdoors, and have a safety-first mindset, a career in railway operations might be right for you. With fresh challenges, paid training, and a host of great benefits - a career at CN means work that makes a true difference in the lives of people.

Join us today and get your career moving!

Job Summary

The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.

Main Responsibilities

• Provide transactional service requirements to Operations
• Validate and perform ramping for Ports and Terminals
• Resolve and answer complex waybill andElectronic Data Interchange (EDI) problems or inquires from various parties
• Formulate office procedures

Working Conditions

• The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
• The role requires being available on-call 24/7 to respond to critical incidences
• Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress

Experience

• Experience working in an office or operational environment
• Experience performing data entry and processing transactions
• Experience providing customer service and responding to inquiries

Education/Certification/Designation

• Qualified OSM Ramper*
• Training in Service Reliability Strategies (SRS) and procedures*
• Certified under "Transportation of Dangerous Goods regulation" (Level 2 - TO4202)*
• Completed the self-instruction module on the handling of dangerous goods*
• We Care About Each Other
• We Strive for Excellence
• We Succeed Together

Technical Skills/Knowledge

• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
• Must be proficient in typing, operate a computer terminal, and common office equipment
• Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
• Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
• Knowledge of the Electronic Commerce industry standards
• Fluently bilingual both written and verbal (English and French)
• Navigate efficiently through EDI viewer
• Work without constant and direct supervision
• Make informed and timely decisions
• Display a customer-centric attitude

• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
• Must be proficient in typing, operate a computer terminal, and common office equipment
• Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
• Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
• Knowledge of the Electronic Commerce industry standards
• Fluently bilingual both written and verbal (English and French)
• Navigate efficiently through EDI viewer
• Work without constant and direct supervision
• Make informed and timely decisions
• Display a customer-centric attitude

*Any experience/education/skills/knowledge for these above would be considered as an asset

Additional Information (If Any)

The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada’s Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [e-mail].

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email