Clerk III - Billing Service Representative

City Of Edmonton; Edmonton; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The City of Edmonton’s Waste Services team seeks a detail-oriented Billing Service Representative to ensure residential, commercial and corporate waste accounts are accurately configured in our billing systems. You will work with internal teams, service providers and residents to resolve inquiries with care.

Responsibilities include creating and updating billing accounts for multi-family, single-family and corporate facilities, investigating parcel data to assign correct rates, performing

Qualifications

• Grade 12 or equivalent with coursework in customer relations or business administration.
• Minimum 3 years in customer billing, account management, or administrative operations.

Responsibilities

• Create, update, and manage billing accounts for residential, commercial and corporate facilities.
• Investigate parcel data, GIS maps, and development systems to assign accurate billing rates and codes.
• Respond to inquiries with clear explanations of billing details to diverse audiences.
• Perform complex account reconciliations and process credits or debits.
• Support program initiatives and generate regular statistical reports.

Skills

Billing systems

Data reconciliation

GIS mapping

CIS/SAP/POSSE

Customer service

Communication

Problem solving

Excel

Google Sheets

Team collaboration

Education

Grade 12 with business/customer relations coursework

Tools

GIS mapping software

POSSE

CIS/SAP training

Job description

Job Number: 56266The City of Edmonton’s Waste Services team is seeking a detail-oriented and collaborative Billing Service Representative. In this role, you will play a key part in ensuring our residential, commercial, and corporate waste accounts are accurately configured, investigated, and maintained within our billing systems. Working closely with internal teams, service providers, and community members, you will help navigate complex billing structures, solve account discrepancies, and resolve inquiries with care. Your sharp analytical skills and clear communication will directly ensure fair billing and seamless service delivery across Edmonton. If you thrive in a dynamic environment where technical problem-solving meets community service, we encourage you to apply.What will you do?Create, update, and manage billing accounts for multi-family, single-family, and corporate facilities in utility databasesInvestigate tax parcel data, spatial maps, and development systems to assign accurate billing rates and collection codesRespond to account inquiries and billing concerns from community members, explaining technical billing details with clarity and empathyPerform complex account reconciliations, calculate adjustments, and process authorized credits or debitsPartner with field inspectors, cart delivery teams, and service providers to resolve service level changes and property setup discrepanciesSupport special initiatives, such as the Secondary Suite Cart Sharing Program, by reviewing applications, reply to customer inquiries and maintaining program dataGenerate regular statistical reports, maintain bin maintenance records, and assist with process improvementsQualifications:Completion of Grade twelve (12) supplemented by coursework in customer relations or business administrationMinimum of three (3) years of directly related experience in customer billing, account management, or administrative operationsAssets:Completion of Customer Information System (CIS/SAP) or POSSE software trainingSkills required for success:Strong problem-solving abilities to reconcile complex data from multiple systems and databasesClear written and verbal communication skills to explain technical billing and bylaw information to diverse audiencesKnowledge of municipal Zoning Bylaws concerning diverse residential classifications, including backyard suites and secondary unitsExcellent organizational skills to manage competing priorities and tight operational timelinesExperience with data reconciliation using various spreadsheet and data analysis tools, including Google Sheets and Microsoft ExcelProficiency utilizing land use systems, GIS mapping software, and POSSE databases to verify property details and confirm development permitsDemonstrated proficiency using the CIS to manage account setups, execute billing adjustments, and initiate case recordsExcellent interpersonal skills with the ability to build and maintain effective relationships that reflect a respectful and inclusive styleAlignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)Embracing a culture of equity, diversity, reconciliation and inclusionApplicants may be testedConditions of Employment:Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirementWork Environment:Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advanceThe City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefitsUp to 1 Permanent Full-Time positionHours of Work: 33.75 Hours per weekSalary Range: $30.315 - $38.012 (Hourly); $53,407.450 - $66,967.640 (Annually)Recruitment Consultant: SL/RFEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Métis NationClassification Title: Clerk IIIPosting Date: Oct 21, 2026Closing Date: Oct 28, 2026 11:59:00 PM (MDT)Number of Openings (up to): 1 - Permanent Full-timeUnion : CSU 52Department: Waste ServicesWork Location(s):Kennedale Operations East, 5721 128 Avenue Edmonton T5A 2E8