Clerk - Application of payments

Yellow Pages Limited; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading company as a Payment Application Clerk. In this role, you will handle all aspects of payment file processing, refunds, and client interactions, contributing to our efficient billing department. Enjoy full benefits from day one and opportunities for internal growth.

Benefits

Full benefits starting on day one

Group RRSP, TFSA, pension fund

Telemedicine services

Opportunities for internal growth

Recognition programs

Qualifications

• Bilingual in French and English is required.
• 1 to 2 years of experience in accounts receivable.
• Intermediate knowledge of Microsoft Office Suite.

Responsibilities

• Receiving, verifying, and importing customer payment files.
• Processing refunds, returns, and payment rejections.
• Monitoring and responding to requests from email inboxes.

Skills

Problem-solving

Teamwork

Autonomy

Priority Management

Education

High School Diploma (Grade 12 or equivalent)

Tools

Microsoft Office Suite

Zuora

Aquracy

Salesforce

Job description

What does a Payment Application Clerk at Yellow Pages do?

The Payment Application Clerk is responsible for receiving, verifying, and importing customer payment files and processing non-standard payments for all Yellow Pages departments (Administration, Payroll Services, etc.).
They receive, analyze, and apply payments from all Yellow Pages clients (including check processing) and are responsible for filing within the entire billing and payment application department.

Responsibilities:

Importing Payment Files

Retrieve payment files, validate and import them into our billing system (Zuora).

Applying Manual Checks and Electronic Transfers (EFTs)

Verify and apply received and/or rejected checks in the billing system (NSF).

Verify and apply electronic funds transfers in the billing system (EFT).

Apply checks received from collection agencies and other departments such as Payroll, HR, and Administrative Services in the billing system.

Executing Payments and Processing Refunds

Process and apply pre-authorized bank payments and credit card payments in the billing system.

Handle refunds, returns, or payment rejections in the billing system.

Inbox and Request Management

Monitor and respond daily to requests from two email inboxes (Payment Application and Electronic Transfers).

Process returned mail daily.

Sort incoming correspondence for the department and route it to the correct department.

File all documents for the billing and payment application department.

Manage payment transfers to the correct client accounts upon request.

Handle all requests from “Cash Application Support.”

What We Offer

Full benefits starting on day one for your well-being.

Group RRSP, group TFSA, pension fund, and telemedicine services.

Opportunities for internal growth and recognition.

What You Need to Become a Payment Application Clerk at Yellow Pages

Qualifications:

High School Diploma (Grade 12 or equivalent).

This position involves DAILY interactions with clients or internal and/or external professionals at the national level. Therefore, BILINGUALISM in French and English is required.

1 to 2 years of experience in accounts receivable.

Intermediate knowledge of Microsoft Office Suite.

Experience with Zuora, Aquracy, and Salesforce is an asset.

Skills:

Problem-solving abilities.

Teamwork.

Autonomy.

Priority management.

Ready to join the Yellow Pages adventure as a Payment Application Clerk and contribute to the growth of local businesses?
Send us your application today!

Colleagues You’ll Love

A dynamic and collaborative workplace with a unique opportunity to contribute to our story.
Full benefits from day one.

That’s what working at Yellow Pages is all about!

About Yellow Pages

We've been in the market since 1908 and continue to evolve to offer the best products and services to our 125,000+ clients.
We foster business relationships between Canadian SMEs and their potential customers by creating locally tailored digital marketing and media solutions designed to meet the needs of both audiences.
Over 76% of our revenue comes from digital solutions.