Clerk, Animal Services

City of Brampton; Brampton; Hybrid; CAD 36,000 - 51,000; Part time

Job summary

City of Brampton is seeking a part-time Animal Services Administrative Clerk to deliver exemplary frontline customer service at the Animal Shelter. You will intake and discharge animals and dispatch calls to Animal Control Officers, with strong attention to documentation and fees.

This role provides essential administrative support to the Animal Services team, maintains records, and assists with training and reporting to enable smooth daily operations at the shelter.

Qualifications

• High School diploma plus an related Office Administration program (≤1 year).
• Experience in animal-related administrative work preferred.
• Excellent communication and customer-service skills.

Responsibilities

• Provide frontline customer service to internal and external clients.
• Intake and release animals at the front counter, processing paperwork.
• Dispatch service calls to Animal Control Officers according to policy.
• Prepare daily financial records and process payments related to animal services.
• Maintain filing systems and generate reports for management.
• Assist with training staff on software and SOPs.

Skills

Exceptional communication

Interpersonal skills

Customer service

Independent work

Microsoft Office

Education

High School + Office Administration

Tools

Microsoft Office

Job description

Number of Positions: 1
Job Type: Management and Administration

Number of Positions: 1
Department: COMMUNITY SERVICES
Division: Animal Services
Hourly Rate: $31.80 per hour
Job Status and Duration: Part Time (PT), Temporary (T), vacancy for 27.00 months
Hours of Work: 24 hour workweek / shift work (availability towork weekends is required)
Location: Animal Shelter (475 Chrysler Dr)
Closing Date: 09/16/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address

PRIMARY FUNCTION:

Responsible for providing exemplary frontline customer service to internal and external clients; responsible to intake and release animals at the front counter and to dispatch service calls to Animal Control Officers. Provides administrative support to the Animal Services team to ensure operational needs of the section are met.

• Responds to and logs customer inquiries and requests related to City by-laws and animal services, including lost and found, fees, adoption and euthanasia.
• Acts as the first point of contact for animal drop-offs and discharges by receiving and discharging various species of domestic animals and wildlife, ensuring required paperwork is completed and issued.
• Dispatches service calls to Animal Control Officers in accordance with departmental policies and procedures; ensuring calls and/or complaints are managed in priority sequence.
• Prepares daily financial records, including remittances, deposits and cheque requisitions; receives and processes payments related to animal services, ensuring all documentation is provided to the Collections Department.
• Issues and renews licences for sale to veterinary clinics, recreation centres and the public; tracks batches and payment receipts and coordinating the annual inspection and tag issuance by Animal Control Officers.
• Assists with the preparation and completion of correspondence and documentation, including animal investigations, crown briefs and affidavits; liaising with internal and external resources as required.
• Maintains sectional filing system and electronic databases with new and/or updated information; generates reports for review by Management.
• Prepares meeting minutes, reports and correspondence, including animal bites and requests for prosecution.
• Assists with training new Animal Services and Call Centre staff as it relates to section specific software and standard operating procedures.
• Orders office supplies and maintains an inventory of information available to the public (i.e. pamphlets, brochures and flyers).
• Liaises with Fleet Services to coordinate vehicle maintenance requests for the Animal Services fleet.
• Performs other similar and related duties as assigned.

SELECTION CRITERIA:

EDUCATION:

• High School (Grade 12) graduation plus an additional program of up to one (1) year in Office Administration or equivalent.

EXPERIENCE:

• Over one (1) year, up to and including two (2) years in a related animal field in an administrative capacity.

SKILLS AND ASSETS:

• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Able to work independently and as part of a team.
• Working knowledge of Microsoft Office.

Additional Information

**Preference will be given to students that have a permanent residency in Brampton.Various tests and/or exams may be administered as part of the selection criteria.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Ourrecruitmentprocessmaybecompletedwith video conference technology.

A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially