Clerical Support Clerk (Casual)

BC Centre for Excellence in HIV / AIDS; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Clerical Support Clerk to join their multidisciplinary team. In this vital role, you will perform a variety of reception and clerical functions, ensuring smooth operations within the Research and Innovation Centre. Your responsibilities will include managing client interactions, maintaining accurate records, and providing essential clerical support to the department. This position offers a chance to work in a dynamic environment where your organizational skills and ability to communicate effectively will shine. If you are looking to make a meaningful contribution to a dedicated team, this opportunity is perfect for you.

Qualifications

• Grade 12 education with Office Administration Certificate and relevant experience.
• Knowledge of medical terminology and proficiency in word processing software.

Responsibilities

• Perform receptionist duties, manage client files, and maintain records.
• Provide clerical support including filing, data entry, and ordering supplies.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Ability to Work Under Pressure

Education

Grade 12

Office Administration Certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Reporting to the leader or designate, the Clerical Support Clerk works as a member of a multidisciplinary healthy team and performs a variety of reception and clerical functions to support the programs of the Research and Innovation Centre.

JOB RESPONSIBILITIES :

• Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining client / patient files, greeting clients / patients, printing daily and / or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
• Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client / patient statistics on items such as client / patient attendance, treatment types, client / patient or treatment cancellations, and waitlist information. Follows up with appropriate team members as necessary.
• Types and distributes a variety of material such as correspondence and reports by utilizing various computerized word processing and spreadsheet software packages, creating files and editing material for stylistic consistency and grammar as required.
• Provides clerical support to the department by performing tasks such as filing, routing paperwork, opening and forwarding mail, faxing, photocopying, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization / signature.
• Performs other related duties as assigned.

JOB QUALIFICATIONS :

• Education and Experience :
• Grade 12, Office Administration Certificate, supplemented by one (1) year recent related experience or an equivalent combination of training and experience.
• Knowledge of Medical Terminology.
• Demonstrated proficiency in the application of word processing software programs (Outlook, Word, Excel).

Knowledge and Abilities :

• Ability to effectively use a computerized client care information system.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain rapport with clients.
• Ability to organize workload and prioritize.
• Ability to problem-solve and take initiative.
• Ability to work under pressure with interruptions and adapt to changes.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.