Clerical Assistant IV

University Health Network; Toronto; On-site; CAD 40,000 - 70,000; Part time

Job summary

An established healthcare organization is seeking a dedicated Clerical Assistant to enhance patient registration and billing processes. This role is pivotal in ensuring accurate patient accommodations and maximizing revenue through effective communication and customer service. You will work in a dynamic, fast-paced environment alongside skilled professionals, contributing to the mission of delivering exceptional healthcare services. The organization offers a supportive atmosphere with ample opportunities for growth and a comprehensive benefits package, making it an ideal place for those passionate about making a difference in patient care.

Benefits

Competitive Offer Packages

Healthcare of Ontario Pension Plan (HOOPP)

Close Access to Transit

Flexible Work Environment

Opportunities for Development

Corporate Discounts

On-Site Gyms

Qualifications

• Completion of a Business Administration or Accounting diploma required.
• Minimum of 1 year working experience in a healthcare environment preferred.

Responsibilities

• Perform patient interviews to obtain accommodation requests.
• Verify insurance and billing information for patients.
• Liaise with staff to optimize patient revenue.

Skills

Organizational Skills

Time Management

Interpersonal Skills

Verbal Communication

Written Communication

Customer Service

Microsoft Office

Financial Coverage Discussion

Education

Business Administration Diploma

Accounting Diploma

Tools

Epic System

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-Union
Site:Hydro Place - 700 University Avenue
Department:Finance – Corporate Billing & Accounts Receivable & Registration (CBARR)
Reports to:CBARRSupervisor
Hours:30 per week
Status:Permanent Part-Time
Closing Date:May 9, 2025

Position Summary

UHN Corporate Billing & Accounts Receivable & Registration (CBARR) is a high-volume, fast-paced department responsible for revenue through billing and collection. The Clerical Assistance IV plays a key role in supporting the management of registration practice in maximizing revenue by ensuring that signed requests for all types of in-patient hospital accommodations are obtained to maximize revenue for preferred accommodation and all types of OHIP and non-OHIP billing.

Duties

• Perform patient/family interviews at bedside to obtain requests for preferred accommodation
• Obtain and verify insurance information and all necessary billing information
• Investigate insurance coverage, patient accommodation requests and allocation options
• Obtain and verify Health card number, insurance coverage, required signatures and credit card imprints for each patient at each encounter.
• Liaise with UHN staff who perform admission duties and in-patient units to optimize patient revenue
• Review bed assignment to ensure assignment matches patient’s accommodation requests
• Ensure the provision of optimum customer service through the timely collection, verification and correction of patient demographic data
• Performs other duties related to the position as required

Qualifications

• Completion of a Business Administration or Accounting diploma required OR equivalent relevant experience
• Minimum of 1 year working experience with preference in a healthcare environment
• Ability to discuss Financial coverage with patients and/or family members
• Excellent organizational and time management skills with the ability to manage competing priorities in a fast-paced time sensitive environment with minimal direction
• Excellent interpersonal skills
• Excellent verbal and written communications skills
• Demonstrated commitment to customer service and satisfaction
• Proficiency in Microsoft Office (Word and Excel)
• Working knowledge in hospital admission and registration process preferred
• Epic system experience preferred

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPPhttps://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.