Clerical Assistant IV

Uhnresearch; Toronto; On-site; CAD 40,000 - 80,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Clerical Assistance IV to support their billing and registration practices. This role is vital in ensuring that patient accommodations are efficiently managed, optimizing revenue through meticulous verification of insurance and billing details. The ideal candidate will bring strong organizational skills and a commitment to customer service, working in a flexible environment that values career development. Join a team that is committed to building a healthier world through innovation and excellence in patient care.

Benefits

HOOPP Pension

Accessible Transit Options

Flexible Work Environment

Opportunities for Career Development

Various Discounts and On-site Amenities

Qualifications

• Completion of a Business Administration or Accounting diploma or equivalent experience.
• At least 1 year of relevant healthcare experience preferred.

Responsibilities

• Perform bedside patient interviews to obtain accommodation requests.
• Verify insurance and billing information for accuracy.
• Provide excellent customer service through timely data verification.

Skills

Organizational Skills

Time Management

Interpersonal Communication

Customer Service

Microsoft Office Proficiency

Education

Business Administration Diploma

Accounting Diploma

Tools

Epic System

Microsoft Word

Microsoft Excel

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's top research hospital, UHN leads in biomedical research and complex cases, making it a national and international hub for discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, driven by talented and dedicated people.

Position Details:

• Union: Non-Union
• Site: Hydro Place - 700 University Avenue
• Department: Finance – Corporate Billing & Accounts Receivable & Registration (CBARR)
• Reports to: CBARR Supervisor
• Hours: 30 per week
• Status: Permanent Part-Time
• Closing Date: May 9, 2025

Position Summary:

The CBARR department handles high-volume billing and collections. The Clerical Assistance IV supports registration practices to maximize revenue by ensuring signed requests for inpatient accommodations are obtained, optimizing billing for preferred accommodations and OHIP/non-OHIP billing.

Key Duties:

• Perform bedside patient/family interviews to obtain accommodation requests
• Verify insurance and billing information
• Investigate coverage and allocation options
• Ensure all signatures, health card numbers, and credit card details are obtained and verified
• Coordinate with admission staff to optimize revenue
• Review bed assignments for compliance with patient requests
• Provide excellent customer service through timely data verification and correction
• Perform other related duties as required

Qualifications:

• Completion of a Business Administration or Accounting diploma or equivalent experience
• At least 1 year of relevant healthcare experience preferred
• Ability to discuss financial coverage with patients and families
• Strong organizational and time management skills
• Excellent interpersonal, verbal, and written communication skills
• Commitment to customer service
• Proficiency in Microsoft Office (Word, Excel)
• Knowledge of hospital admission and registration processes preferred
• Epic system experience preferred

Additional Information:

UHN offers competitive packages, benefits, and perks, including:

• Government organization with HOOPP pension
• Accessible transit options
• Flexible work environment
• Opportunities for career development
• Various discounts and on-site amenities

Current employees must have completed probation and maintained satisfactory attendance to be eligible. All applications should be submitted before the closing date. UHN communicates via email and may require a Criminal Record Check. UHN is committed to diversity and inclusion, and accommodations are available upon request.

We thank all applicants; only those selected for further consideration will be contacted.