Claims Training Consultant

Intact Financial; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance industry is seeking a Claims Training Consultant. In this hybrid role, you will facilitate training for new hires, develop effective training solutions, and partner with units to identify training needs. Candidates should have a strong background in adult education and proven claims handling experience.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Possibility to purchase extra days off

Annual wellness account

Access to resources for physical and mental health

Dynamic learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• Minimum 2 years claims handling experience.
• Experience with commercial property claims is an asset.
• Strong understanding of adult education theories.

Responsibilities

• Facilitating new hiring and training in licensing and products.
• Deliver training modules including technical and soft skills.
• Develop learning tests/evaluations to ensure learning outcomes.

Skills

Technical knowledge in insurance systems

Effective facilitation

Oral and written communication skills

Solution oriented

Time management

Organizational skills

Education

Educational background in Adult Education

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Claims Training Consultant to join our growing team!

What you’ll do here:

• Facilitating new hiring and training in licensing and products
• Deliver training modules which include technical, soft skills, workshop-based, and new hire training
• Ensure learning outcomes are met by developing learning tests/evaluations, analyzing results, and monitoring post training behaviors of participants
• Analyze results and develop new and effective solutions for current training initiatives
• Seek out areas of opportunity for improvement by providing solutions that result in improved training material, internal training processes and current learning methods
• Recommend solutions to enhance departmental efficiency and effectiveness while enhancing the experience provided to internal clients
• Partner with other business units to identify training needs
• Leverage external resources and learnings to develop teaching strategies that support the principles of workplace training

What you bring to the table:

• Proven and demonstrated technical knowledge in insurance systems, products and guidelines
• Minimum 2 years claims handling experience
• Experience with commercial property claims is an asset
• Educational background in Adult Education is an asset
• Strong understanding of adult education/learning theories and effective delivery of material to a variety of audiences
• Strong proficiency in oral and written communication skills and effective facilitation
• Proven time management and organizational skills
• Can engage an audience
• Solution oriented
• No Canadian work experience required however must be eligible to work in Canada

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.