Claims Supervisor - Property / Third Party Liability - Toronto, Ontario Canada

Arthur J. Gallagher & Co. (AJG); Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Claims Supervisor, where you will lead a dedicated team in managing insurance claims. This role offers the chance to mentor and develop staff while ensuring exceptional service delivery. You will play a critical part in fostering a culture of continuous improvement and high performance, all while making a positive impact on clients' lives. If you are passionate about guiding teams and exceeding client expectations, this is the perfect opportunity for you to thrive in a supportive and dynamic environment.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings including RRSP

Employee Stock Purchase Plan

Educational expense reimbursement

Employee assistance programs

Discounted gym membership

Flexible work arrangements

Paid sick days

Employee referral bonus program

Qualifications

• 10 years of related claim experience required.
• Bilingual in French and English preferred.

Responsibilities

• Lead a team of adjusters and support staff for claims management.
• Drive hiring and development of adjusters for high performance.

Skills

Property Claims

Liability Claims

Analytical Skills

Problem Solving

Bilingual (French and English)

Education

High School Diploma

Bachelor's Degree

CIP Designation

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. Our focus is simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organizations. Are you an experienced, talented, results-driven leader looking to mentor a team committed to delivering an exceptional customer experience? Our team is seeking a Claims Supervisor with Property and Liability experience to join our leadership team at Gallagher Bassett Canada! We are looking for an individual who is passionate about going above and beyond for clients, while leading a team to success.

How you'll make an impact

In the Claims Supervisor role, you will lead a team of adjusters and administrative and technical support staff. You will have the opportunity to:

1. Be part of a team of skilled professionals who are up for a challenge and take outstanding performance to heart.
2. Drive adjuster hiring and development which results in a culture of high performance and continuous improvement.
3. Lead a claims team that delivers high quality and efficient service.
4. Guide, mentor, and develop a team of direct reports through the development of team goals and workload balancing protocols, while encouraging and delivering strong performance.
5. Continuously find ways to improve teams' efficiency and quality utilizing Gallagher's technology.
6. Communicate with clients, carriers, and brokers in a professional and proactive manner.
7. Effectively lead multiple priorities, recognize coaching opportunities, and position team members for success.

About you

Skills:

• Experience with first party Property Claims and Third party liability Claims.
• Knowledge about construction, ability to understand and evaluate estimates, policies and technical reports.

Required:

• High school diploma and 10 years related claim experience required.
• Appropriately licensed and/or certified in all provinces in which claims are being handled.
• CIP designation or partially completed and/or Full License if applicable.
• Bilingual in French and English also preferred.

Preferred:

• Bachelor's degree preferred.

Behaviors:

Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees. Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP including a company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunity for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.