Claims Specialist - Calgary/Vancouver

Zurich Canada; Vancouver; On-site; CAD 65,000 - 83,000; Full time

Job summary

Zurich Canada is seeking a Claims Specialist for their Calgary/Vancouver locations. The role involves handling bodily injury and property damage claims, ensuring compliance with best practices, and delivering exceptional customer service. Ideal candidates will have relevant experience and a strong attention to detail.

Benefits

Comprehensive benefits

Paid time off

Development opportunities

Qualifications

• 2+ years in liability or auto injury claims.
• Knowledge of insurance claims and evaluating injuries.

Responsibilities

• Document claims accurately and update claims data.
• Determine liability by analyzing relevant facts.
• Negotiate settlements within authority limits.

Skills

Leadership

Time Management

Communication

Analytical Skills

Negotiation Skills

Education

Bachelor’s degree or college diploma

Tools

Office 365

Job description

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The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience handling general liability or automobile bodily injury claims, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently seeking a Claims Specialist in Calgary or Vancouver. Reporting to the Claims Team Manager, you will handle bodily injury and property damage claims for commercial lines insureds of low to moderate exposure and complexity, following established protocols to ensure efficient, effective claims handling and excellent customer service.

Responsibilities

1. Document claims accurately, updating claims data in compliance with best practices.
2. Determine liability by analyzing relevant facts and applicable law.
3. Verify policies and coverage, analyzing applicable coverage for claims.
4. Develop case strategies for timely resolution, escalate issues when necessary.
5. Establish and review reserves within authority limits.
6. Assess damages and calculate damages or ranges.
7. Negotiate settlements within authority limits.
8. Ensure quality standards and regulatory compliance.
9. Maintain data integrity and proper documentation.
10. Deliver exceptional customer service through proactive communication.
11. Manage expenses and coordinate with vendors.
12. Identify potential subrogation and fraud.
13. Provide risk insights and contribute to profitable growth.
14. Protect confidentiality of claims information.

Qualifications

Required

• Bachelor’s degree or college diploma in a relevant field, or equivalent experience with 2+ years in liability or auto injury claims.
• Knowledge of insurance claims, evaluating injuries and damages.
• Understanding of automobile insurance policies and coverage.
• Results-oriented with strong attention to detail and procedures.
• Leadership, time management, and communication skills.

Preferred

• 2-4 years of relevant experience, including premises liability claims.
• Experience with claims reviews, stakeholder communication, and relationship management.
• Strong analytical and negotiation skills.
• Proficiency with Office 365; CIP designation is a plus.

Additional Information

The starting salary range is $65,000 - $83,000, with compensation based on experience and location. Zurich promotes diversity, inclusion, and a supportive work environment, offering comprehensive benefits, paid time off, and development opportunities.

About Zurich Canada

Part of Zurich Insurance Group, Zurich Canada has been serving the Canadian market for over 100 years, with a focus on commercial insurance solutions and a commitment to diversity and community engagement.