Claims Advisor – Home Warranty Claims

Aviva Canada Inc.; Vancouver; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

This innovative firm is seeking an experienced claims adjuster to manage complex home warranty claims. In this hybrid role, you will utilize your expertise to ensure timely and efficient claim resolutions while providing exceptional customer service. You will work closely with homeowners and developers, ensuring all claims are handled with sound judgment and integrity. With a competitive salary range and a comprehensive rewards package, this position offers a fantastic opportunity for professional growth and development within a supportive environment. If you're passionate about claims management and customer satisfaction, this role is perfect for you.

Benefits

Annual Bonus

Retirement Savings

Share Plan

Health Benefits

Personal Wellness Opportunities

Volunteer Opportunities

Qualifications

• 2+ years of experience in claims handling, especially in property or home warranty.
• Strong investigation and negotiation skills required.

Responsibilities

• Manage claims submitted by homeowners under home warranty insurance policies.
• Provide superior customer service and ensure timely claim resolution.

Skills

Claims Handling

Customer Service

Investigation Skills

Negotiation Skills

Interpersonal Skills

Communication Skills

Education

CIP

FCIP

Post Secondary Education

University Degree

Job description

Education Required

CIP
FCIP
Post Secondary Education
University Degree

Our home warranty is on the hunt for an experienced claims adjuster skilled in handling litigated matters. In this role, you will be responsible for managing claims submitted by homeowners under policies of home warranty insurance. You will efficiently and professionally handle your own set of claims to resolution as well as support the team in the prompt and efficient handling of home warranty claims. You keep the customer front of mind while handling claims of a higher level of complexity. You are keen to develop in your own career and help develop those around you.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds – and is open to candidates based in Vancouver, Calgary, or Edmonton.

Does this sound like you? Read on!

What you will do:

• Utilize your expertise and sound judgment to adjust claims by verifying policy coverage and assessing the presence of construction defects and associated liabilities.
• Provide superior customer service to our clients and partners.
• Work with developers to ensure appropriate resolution of a claim within the terms of the policy while satisfying all other partners, including provincial regulators.
• Proactively manage your files and keep timely and informed claim records, including observations, documentation, communications, decisions made, financial expenditures, and setting and maintaining adequate reserves.
• Ensure file reserves are set on a timely and accurate basis.
• Support the team’s subrogation efforts by gathering evidence and communicating proactively with our recovery team. Support the development of those around you and demonstrate Aviva’s Values In Action.

What you’ll bring:

• 2+ years of proactive claims handling experience, with a strong knowledge of property, surety, or home warranty claims preferred.
• Ability to handle a varied pending, including litigated, complex, and out-of-province claims.
• On litigated files, ability to work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution.
• Experience engaging professionals and trades, including the review and analysis of scopes of work, estimates, bids, invoices, reports, memos, and professional opinions.
• Excellent customer service and superior interpersonal skills.
• Strong investigation and negotiation skills.
• Exceptional command of the English language, including oral and written communication.
• Practical experience within development and/or residential construction is a plus.
• CIP or FCIP designation preferred.

What you’ll get:

• The salary band for this position ranges from $65,000 - $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Competitive rewards package including base compensation, eligibility for an annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.