Claims Specialist - Calgary / Vancouver

Zurich Canada; Vancouver; On-site; CAD 65,000 - 83,000; Full time

Job summary

Zurich Canada is seeking a Claims Specialist for its Vancouver office. The role involves handling bodily injury and property damage claims while ensuring compliance with protocols and providing exceptional customer service. Ideal candidates will have a Bachelor's degree and significant experience in relevant claims processes.

Benefits

Comprehensive benefits

Paid time off

Development opportunities

Qualifications

• 2+ years in liability or auto injury claims.
• Knowledge of insurance claims and evaluating injuries.
• Understanding of automobile insurance policies.

Responsibilities

• Document claims accurately and determine liability.
• Negotiate settlements and ensure quality standards.
• Deliver customer service through proactive communication.

Skills

Attention to detail

Leadership

Negotiation

Analytical skills

Communication skills

Education

Bachelor’s degree or college diploma in a relevant field

Tools

Office 365

Job description

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The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience handling general liability or automobile bodily injury claims, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently seeking a Claims Specialist in Calgary or Vancouver. Reporting to the Claims Team Manager, you will handle bodily injury and property damage claims for commercial lines insureds of low to moderate exposure and complexity, following established protocols to ensure efficient, effective claims handling and excellent customer service.

Responsibilities

• Document claims accurately, updating claims data in compliance with best practices.
• Determine liability by analyzing relevant facts and applicable law.
• Verify policies and coverage, analyzing applicable coverage for claims.
• Develop case strategies for timely resolution, escalate issues when necessary.
• Establish and review reserves within authority limits.
• Assess damages and calculate damages or ranges.
• Negotiate settlements within authority limits.
• Ensure quality standards and regulatory compliance.
• Maintain data integrity and proper documentation.
• Deliver exceptional customer service through proactive communication.
• Manage expenses and coordinate with vendors.
• Identify potential subrogation and fraud.
• Provide risk insights and contribute to profitable growth.
• Protect confidentiality of claims information.

Qualifications

Required

• Bachelor’s degree or college diploma in a relevant field, or equivalent experience with 2+ years in liability or auto injury claims.
• Knowledge of insurance claims, evaluating injuries and damages.
• Understanding of automobile insurance policies and coverage.
• Results-oriented with strong attention to detail and procedures.
• Leadership, time management, and communication skills.

Preferred

• 2-4 years of relevant experience, including premises liability claims.
• Experience with claims reviews, stakeholder communication, and relationship management.
• Strong analytical and negotiation skills.
• Proficiency with Office 365; CIP designation is a plus.

Additional Information

The starting salary range is $65,000 - $83,000, with compensation based on experience and location. Zurich promotes diversity, inclusion, and a supportive work environment, offering comprehensive benefits, paid time off, and development opportunities.

Part of Zurich Insurance Group, Zurich Canada has been serving the Canadian market for over 100 years, with a focus on commercial insurance solutions and a commitment to diversity and community engagement.

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