Claims Representative II- Subrogation

Intact; Mississauga; Hybrid; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing benefits & telemedicine

Employee share plan & ESPP

Pension plan

Job summary

Intact in Mississauga, Canada, is seeking a Claims Representative II Subrogation to support investigation and settlement of property and auto subrogation claims. You will work to recover monies promptly and equitably in line with corporate policies and standards.

The role involves investigating cases, coordinating with adjusters, insurers and legal partners, and delivering quality service in a fast-paced, team-oriented environment.

Qualifications

• University degree or equivalent experience; CIP designation is an asset.
• Minimum 1–2 years of experience with property, casualty or subrogation claims.
• Strong investigative, analytical, decision-making and negotiation abilities.

Responsibilities

• Investigate property loss files with moderate complexity to support prompt recoveries.
• Conduct investigations, contact relevant parties, and protect recovery opportunities.
• Analyze claims by reviewing repair reports, statements and other documents.
• Negotiate and settle claims within authority limits with third parties, lawyers, insurers.
• Provide quality customer service and maintain relationships with internal and external stakeholders.

Skills

Investigative skills

Analytical skills

Decision-making skills

Negotiation skills

Communication skills

Time management

Team collaboration

Customer service

Education

University degree

CIP designation (asset)

Tools

Microsoft Office

Claims management systems

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

59,300 - 72,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

As a Claims Representative II Subrogation, your work will have a big impact on the investigation, negotiation and settlement of property and/or automotive physical damage subrogation claims. You will provide quality service and ensure prompt and equitable recovery of claims in line with Corporate policies and standards.

What You’ll Do Here

• Investigate property loss files with moderate complexity to support prompt and equitable recoveries in line with corporate policies and standards.
• Conduct investigations by determining necessary contacts, collecting feasibility and/or civil action information, and protecting recovery opportunities.
• Analyze and document claim files by gathering and reviewing repair reports, statements from third party adjusters, claimants, witnesses, and other pertinent parties.
• Negotiate and settle claims with authority limits while collaborating with third parties, lawyers, insurers, and internal stakeholders.
• Prepare recommendations for further action and refer files to appropriate teams when required.
• Provide quality customer service by responding to inquiries related to investigations and the claims process.
• Maintain effective communication and relationships with claims departments, legal partners, experts, and external vendors.
• Ensure claims are handled in accordance with service standards, policies, and best practices.
• Identify opportunities for process improvements and operational efficiencies.
• Support additional duties and projects as assigned.

What You’ll Bring To The Table

• University degree or any combination of training and experience deemed relevant for the role
• CIP designation (or working toward completion) is considered an asset.
• Minimum 1–2 years of experience handling property, casualty, and/or subrogation claims.
• Strong investigative, analytical, and decision-making skills.
• Excellent written and verbal communication skills with the ability to negotiate effectively.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work collaboratively in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office applications and claims management systems.
• A continuous improvement mindset with a focus on customer experience and operational excellence.

Posting expires October 23, 2026 11:59 PM EST.

This role is eligible for employee referral bonus. #myReferrals1000

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.