Claims Representative II - Property Special Handling Unit

Intact FC; Ajax; Hybrid; CAD 64,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Up to 5 extra days off per year

Telemedicine & Wellness account

Employee Share Purchase Plan

Job summary

Intact is seeking a Property Claims Representative II in Ontario to join the Investigative Services team. You will coordinate investigations, analyze claims, and work with partners to reach fair decisions on complex property claims across commercial, personal, and specialty portfolios.

The role requires 2+ years of property claims experience, strong analytical and negotiation skills, and the ability to manage timelines. A hybrid work model and competitive bonus are offered.

Qualifications

• Minimum 2+ years claims adjusting experience in Property.
• Ability to handle and oversee complex claims.
• Experience in investigations in insurance/finance is an asset.
• Thorough knowledge of policy wordings for property insurance.
• Strong analytical, negotiation, and decision-making skills.
• Excellent time management and prioritization.
• Excellent written and verbal communication skills.
• University degree or equivalent; CIP asset.

Responsibilities

• Investigate potential fraud, misrepresentation, and/exaggeration in Complex Property claims (commercial, personal, specialty).
• Collect and examine evidence including statements, EUOs, documents, witness testimony, expert reports.
• Coordinate resources to lead analysis and assessment of coverages under the policy.
• Analyze property damage and restoration estimates and monitor repair progress for compliance with Intact standards.
• Communicate with customers and third parties when deciding on coverage and reporting findings.
• Collaborate or lead project work with Investigative Services, Claims and Underwriting to achieve goals.
• Negotiate settlements fairly and document findings and outcomes.
• Deliver high-quality reporting and documentation of claims with Technical Specialists.

Skills

Claims adjusting

Complex claims

Negotiation

Analytical skills

Communication

Time management

CIP asset

Education

University degree or equivalent

CIP designation (asset)

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range

64,100 - 78,300

Annual bonus

7.5%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Property Claims Representative II to join our team!

As a Property Claims Representative II - Special Handling Unit for our Investigative Services team in Ontario, you will play a fundamental role in coordinating investigations and making fair and equitable decisions for Property claims handled within the Special Handling Unit (SHU).

What you’ll do here:

• Investigate potential fraud, misrepresentation, and/or exaggeration within Complex Property claims (commercial, personal, specialty)
• Collect and examine evidence, including statements, examinations under oath (EUO), claims documents, witness testimony, expert reports, and all other information required to clarify and/or justify a claim
• Coordinate resources (independent adjusters, legal, engineers, etc) to lead analysis and assessment of coverages under the policy
• Work collaboratively to analyze property damage and restoration estimates and monitor repair progress, to ensure compliance with Intact standards
• Communicate in a timely and respectful manner with customers and third parties when making decisions on coverage, reporting findings, handling disputes, and settling claims
• Collaborate and/or lead project work, by working with members of the Investigative Services, Claims and Underwriting departments to deliver on project goals
• Negotiate settlements fairly and equitably
• Deliver high-quality reporting and documentation of claims, in consultation with Technical Specialists

What you bring to the table:

• A minimum of 2+ years claims adjusting experience in Property
• Ability to handle and oversee complex claims
• Additional investigation experience in the insurance and/or financial industry is an asset
• Thorough knowledge of policy wordings and endorsements governing property insurance
• Exceptional analytical, negotiation, and decision-making skills
• Strong time management and prioritization skills
• Excellent written and verbal communication skills
• University degree or any combination of training and experience deemed relevant for the role
• Completed, or are working toward, Chartered Insurance Professional (CIP) designation is an asset

This role is eligible for employee referral bonus. #myReferrals1000

Il s’agit d’un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

_ We are an equal opportunity employer _

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.