Claims Rep II, Property

The Co-operators Group; Canada; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training & development

Flexible schedule

Well-being programs

Volunteer days

Total rewards package

Job summary

The Co-operators Group is seeking a Property Claims Representative II in Canada. The role involves investigating, negotiating and resolving complex property, farm and commercial claims with a client-centric approach.

You will travel regularly, may work evenings/weekends during peak periods, and participate in a background check if selected. This hybrid role combines in-office collaboration with flexible options to support work-life balance.

Qualifications

• Three-five years of field property claims experience or related field.
• Post-secondary degree or diploma.
• CIP designation (or working towards).
• Provincial adjuster license(s) depending on province of work.

Responsibilities

• Investigate, interpret coverage, negotiate and resolve complex property, farm and commercial claims.
• Evaluate damage and prepare property loss estimates; attend the scene.
• Collaborate with vendors and government officials to facilitate settlements.
• Coach, train and provide technical support to the claims team.

Skills

Communication skills

Critical thinking

Client service mindset

Innovative mindset

Education

Post-secondary degree or diploma

Job description

Company: CGIC
Department: Prop Claims - Field & ME
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As a Property Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex property, farm and commercial claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact:

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex property, farm and commercial claims.
• Evaluating damage and preparing estimates on property losses, including attending the scene of the loss.
• Collaborating with vendors and government officials to facilitate settlement of the loss.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

• You have three-five years of field property claims experience or related field.
• You have a post-secondary degree or diploma.
• You have or is working towards the Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will travel regularly.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $60,574 to $100,956

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.