Claims Representative II, Accident Benefits

The Co-operators Group; Calgary; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

CGIC is seeking a Claims Representative II in the Accident Benefit Claims department. This regular full-time role operates in a hybrid model (2 days in office) and focuses on investigating, negotiating, and resolving complex automobile AB claims to deliver exceptional client service.

You will grow expertise in AB claims handling, work with clients and healthcare providers, and support the claims team with guidance while pursuing continued professional designations.

Qualifications

• 3+ years of P&C liability claims handling or related insurance or legal/medical experience.
• Post-secondary degree or diploma.
• CIP or Medical Rehabilitation designation is a strong asset.
• Passion for solving customer-centric problems; prioritization skills.
• Understanding of accident benefits coverage is advantageous.
• Will obtain provincial adjuster license(s) as required.

Responsibilities

• Investigate, interpret coverage, negotiate and decide autonomously on complex AB claims.
• Collaborate with clients, physicians, providers, employers and rehab workers to manage case plans.
• Manage complex files in defense litigation and ADR.
• Coach, train, and support the claims team with technical guidance.
• Deliver exceptional client service aligned with claims standards.

Skills

Client service orientation

Communication skills

Critical thinking

Priority management

Team collaboration

Education

Post-secondary degree or diploma

CIP or Medical Rehabilitation designation

Job description

Company: CGIC
Department: Accident Benefit Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As a Claims Representative II, you will have a vital role in investigating, negotiating, and resolving complex Accident Benefits (AB) claims. Your daily interactions with clients and support of client-centric innovative solutions will be impactful to contributing to our client service culture. As the Claims Representative II, you will have the opportunity to grow your expertise in AB claims handling, elevate your analytical mindset, and refine your communication skills.

How you will create impact:

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex automobile Accident Benefit claims.
• Collaborating with clients, physicians, treatment providers, employers and rehabilitation workers in the development, approval, implementation and monitoring of case management plans for clients.
• Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

• You have 3+ years of P&C liability claims handling, or related insurance, or legal and/or medically-centric business experience.
• You have a post-secondary degree or diploma.
• You have or is open to working towards the Chartered Insurance Professional (CIP) designation or Medical Rehabilitation designation.
• You have a passion for assessing and solving customer centric problems, and are skilled in priority management.
• Having an understanding of accident benefits insurance coverage is a strong asset.
• You have or will attain provincial adjuster license(s) depending on the province of work.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $60,574 to $100,956

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.